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Can someone give me a general overview of how to read the log files from an Avaya IP Office system? It's running version 7. I'm trying to understand a situation where some calls are apparently either not arriving on the Avaya, or not being delivered down the SIP trunk. There may be multiple...

Hi, We had a go at getting the Avaya IP Office 500 talking to our contact center solution last week, unfortunately we weren't completely successful. Standard SIP trunks are used to communicate between the two units. For a first test, I wanted to get it so that our contact center system could...

Hi, Can someone point me in the right direction to find out more about devconnect and getting our product certified with Avaya? I'd also appreciate some information on how to obtain eval/demo/development software to test against. We are an ISV with our own telephony product that adds call...

Thanks Bas, I presume in my case for the ARS telN I use "*8N"@a.b.c.d" and refer it to the IP address of the other SIP peer? I haven't looked at using ARS for this so I'll take a look at that. Do you know if this configuration is one that is "supported" by Avaya (i.e. SIP to another SIP peer...

Hi, Thanks for the reply. The other switch is actually not Asterisk in reality, it's another system that we produce here that doesn't talk H323 (only SIP). The IP Office switch in question already has the necessary SIP licenses. Thanks Matt.

Hi! I'm trying to integrate an Avaya IPOffice 500 via SIP Trunking to another switch. For simplicities sake, let's say the other switch is Asterisk (if we can make that work then it will work with our product). I've found this: http://www.tek-tips.com/faqs.cfm?fid=7248 This seems to me to...