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This is a known bug we had a private bulid for ver 5 to fix it and i have had it on ver 6

CCR is a pain in the a$$ we have a ongoing case with avaya with reports not matching up that they have now been working on for 6-8 weeks. They have asked us to try things that we have alredy tryed nd it is getting to the stage where a avaya engineer will be comming to the site. We now have a...

the righting is on the wall for the bcm we stopped selling it and do not recomend it ever since nortel went bust. when ver 7 for the ip office comes out then there will be no point in installing or upgrading a bcm it is just a waste of money

can the kxtda 100/200 take bt Dass ??

There is a problem with the stats on ccr we have a case running with avaya that the reports do not match up and thay have admited there is a problem but they do not know why we are running mointor traces to send to them but they want to know the call senareo when it happands an we havent a...

by first or second quater next year the ip500 will support nortel keyphones so the bcm will be withdrawn. we stopped selling it 12 months ago. it is a dead product and the sooner people realise that the better it was a ok system in its time but we need to move on.to install one now is a wast of...

dbs is a good reliable system we probably still have 30 to 40 in the field that we maintain. it sounds like a processer you need a ram transfer card to swap the programming . the night service problem could be due to going into programing on the reception phone this will put the syste into...

forget nortel its a dead product try a ip500 or go for hosted

try a trend duet

found out what it was customer had been buggering about and had created a start poing called recording that didnt go anywhere

We are having problems with a manual record button on a ip 500 ver 5.08 when you press the button when you are on a call it plays please enter your accsess code message. We have deleated the mailbox and checked the source code but cant get it to work

we have a error on a bcm call center when you run a report it says the sql encription key is corupt please use the call center repair tool when we do it states it cannot restor a backup sql encription key any idears?? do we have to re encript the data and make a new key?

Press the * on bootup Keep pressing the * untill you see "Enter command" Press "mute" or if you do no have it "hold" and then 25327 Confirm and it reboots and is completly cleared

you can conect a sip based door phone but usally it is allot cheaper to use a analog trminal adapter then a norman analog door phone

what you need is a ata and a kalika door phone it is what we use on our hosted voip platform we do a passive licence for this that is a one off fee

is it a idcs500 or a idcs500 officeserve? also what softwhere is it running . If you req a system maintainer i can put you in touch with someone who can help as these are starting to get dificult to get parts for especially power supplys that do not have a very long lifespan

duh no i wanted 1 for all groups lol

Is it possible to setup a "macro" to automatically sign a user into multiple call center groups??? rather than have 4 or 5 buttons on the phone???

its not poor if you do it right we now have in excess of 1000 users on our platform and have no problems

we have a win 2003 server running ccr and have a strange problem all was working fine untill we changed the ip address of the server now the ccr will not let us log on we get the ccr admin logon page but it stops there?? any ideas? we are running the latest version of ccr