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I restarted the switch after outing my hand set... and it was OK. Stupid thing. Thanks anyway though.

I am trying to out a handset and get the error "(SCH8783) The monitored or monitoring set cannot be moved or copied." I did a print to make sure that it wasn't monitored by anyone/anything else, and it claimed to be monitored by my handset - it was once upon a time, but not for several months...

It's all well and good saying "update the firmware" but have you tried to find a firmware for a HP printer? They are pretty hard to come by!

OK untill I can trace what the heck is up with my random status feature keys (despite them being nulled!) I have got down the Ld 15 BFS_CFW NO route. My vendor didn't know that feature was there, which seems odd considering they are a big Nortel vendor :S

This still isn't as nice as what I had before. I **KNOW** for a fact there is a feature, as I was using it to monitor when people in my team were on the phone. However an outtage means we've lost it, and I can't remember what it was we did to set things up. What is even more frustrating is...

Sounds complicated - you sure this only applies to the phones I want it to apply to?? Does it get applied to the boss or the secretary?

We don't have access to the overlay, our vendor hasn't signed over to us yet - how would I do this in TM?

I don't want to give her the chance if I can help it!

We plan to use something from Nortel, our vendor supplied it. We just refer to it as Nortel Call Recording or NCR. After a quick Google; maybe this is what we have http://www.nortel.com/solutions/ccvp/collateral/nn123140.pdf Also in the UK, I was under the impression that only one party had...

But that also means that she could "accidently" tie up his line, or even use his line if he wasn't on the phone.

Basically, I want a clerk to see when a director is busy - but not have the ability to have his calls forwarded... the BFS, if pressed by the clerk means the director's calls all go to her - I only want her to see if he's on the line or not. Is there something like BFS that will allow her to...

Do you have a Telephony Manager server? There is an application on that which will allow you to edit hunt groups.

FYI I don't have the softkeys enabled at the moment, as there are some hard core users (directors etc.) on callpilot, when I moved them on to Exchange, we'll be able to enable this option. I am assuming you didn't get any support for your CS1000, as all this stuff is generally done by our...

Actually my pilot DN is 3022, 3216 is **my** extension. MWI dialing plan is set to CDP. I meant Mailbox/UM Policy not Dialplan sorry.

FROM: <sip:EXCH2010UMN1.ceredigion.gov.uk:5065;transport=Tcp;ms-opaque=00642d68a52a6853>;epid=99090E5722;tag=31bff120\x0d\x0aTO: <sip:3216@10.20.3.100:5060;user=phone>\x0d\x0aCSEQ: 158 NOTIFY\x0d\x0aCALL-ID: 12692b275ff242b1b6995368e59ad6ba\x0d\x0aMAX-FORWARDS: 70\x0d\x0aVIA: SIP/2.0/TCP...

I can't remember specifically but think this is a HOML related setting, are you on ACD handsets?

Go to element manager Go to <IP Network>,<Nodes: Servers & Media Cards> Find the node you wish to enable, most sites will only have one. Click <Edit> Expand <Microsoft Unified Messaging> In <MWI application DN> add the DN of Voice Subscriber access for Exchange. This will be the same number as...