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EPalle: I know, it's just a name, but I hope every name was created with some meaning...Q-: AvayaTear3: Great user guide for EC500 on many pages, but I am writing one for all functions (mute, directory, wap, call fwding etc.) and I do not want to scary user by more than 3 pages... Who from them...

I am trying to write an user friendly guide to 4621SW and CM 5.0 functions and I wonder what does 500 in Avaya "EC500 Extension to Cellular" mean. Any ideas?

Thanks, I didn't know this option, but there it's set to 120 minutes and ASA disconnects after 30-60 minutes of inactivity.

Since we started to use SSH with ASA (5.2 - 5.2.13 SP2.02) on our upgraded CM (R015x.02.0.947.3), work in ASA tarted getting interupted by message "Connections error: No ports available." after about an hour of inactivity. Whatever I set into idle disconnect (advanced) connection property the...

If I understand it right, "they" just want to warn agents when call appears in queue? What about wallboard or queue info on phone display - it should satisfy the request...

Hi, I have similar configuration as jimbojimbo (PHP & MSSQL). In the subscription table i see a few phones every day. When exactly does the phone subscribe? Just when restarting (power outage, link down) or within dhcp release or another states?

Hi, there must be some way to do this. Our system is able to queue a call even if an agent is busy. Whole solution is based on AIC and direct agent skills. Unfortunately I don't have detailed description of the process.