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Thanks GHTROUT that does give me something to think about. We have 500 DID lines but I never thought of getting an external Centrex line and pay a monthly fee for that one line. It certainly would be more economical then the seven grand they want to license caller ID on our type 500 lines. Now...

I bought the ClassCo Voice Announce 9900CW for a user that is visually impaired and after spending many hours trying to hook it up I found out that out M2616 lines have caller ID but our type 500 do not. This requires an additional license from Ma Bell to the tune of about $7,000.00. Does...

I found this company that has an HMS-400 course that offers pretty much what I'm looking for but my previous training has always been with Global Knowledge. Paradigm Learning Services Inc in Surrey BC has an HMS-400 course aka 500361 that seems to cover the bases I need plus more but I’ve never...

Wow a Plehora of information, Thanks Gene. I see you have info on M2616's. I have 8009's and M2616 thats great. And all the LDs, I have a ton of books but it looks like you have the Reader's Digest version. More my style. I have been learning by the seat of the pants for the last 2 years but I...

I checked out Global Knowledge and the courses they offer are CBT (on line Computer Based Training) but from what I see the courses are more on installing rather running it afterwards which is what I'm tasked with. Bell Canada installed CS-1000 TM, Avotus ICM and HMS-400 on our Option 81C now...

Let me start by saying I’m a technical user, not a technical wizard. Most of the answers I see here go way over my head. With this said, Bell recently installed HMS-400 because our Meridian Mail system was at end of life. For the most part I can set up mailboxes and reset passwords. My biggest...

Thank you everyone for the advice. I'm still quite new at this and could not figure out how to perform any of the answers a received but I did manage to solve the issue. Here’s what I did. I converted the mailbox in to a shared voice mailbox and had the person record her message to press 1 for...

An employee is retiring an her manager wants to leave her phone up and running for 90 days. He would like a recording directing the person to call a new number but he does not want to have to check for messages every day. Lets face it, even if you say "Don't leave a message we are not checking...