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8.7 loggers and dos 7.64 loggers can coexist together. so as long as both loggers are added in nice admin as part of same system then yes tapes from 8.7 can be retrieved in 7.64 logger. However tapes created in a 7.64 system cannot be retrieved in a 8.7. Use nice backup to specify 7.64 as...

no , only if you are implementing vra (soft phones recording) or VRG (voice recording gateway in active voip recording). This is used in active voip configurations For more information on this go to https://www.extranice.com

its located on https://www.extranice.com doc called interaction exceptions

Media Provider Control Manager (MPCM/FLM) In NICE integrations that use a Forwarding Device or Media Provider Controller (for example, VRA, VRG, or VRSP), you must install the Media Provider Control Manager (MPCM/FLM). The Media Provider Control Manager (MPCM/FLM) is an online repository of the...

e121702 is audio not found. run rtp session tool and check for rtp.Also check registration of phones and ensure audio is passed through ports

hi, On the ticket with no audio what is the exception. when you run the query in Business analyser and the calls show if you highlight one of calls with no audio and at bottom u will have a set of tabs one called exceptions. It should give u a exp number what is it ? Are u mapping via...

Hi a you probably know NICE bought dictaphone the company that produced the freedom VOIP and put dates on sunset see below. Key Dates End of Sale Announcement - Now – April 2006 End of Sale Date - March 1st 2007 End of Software Development - March 1st 2008 End of Expansion (Last upgrade Order)...

try https:\\wwww.extranice.com. If you are a end user and not a reseller you can regsiter to education.nice.com

hi nice perform is the latest nice product release it can come in compliance (financial trading fllor) or Enterprise (Contact center) configurations. It has superseded 8.9 and the latest nice perform release is Perform 3.2 with 3.7 and 4 not far off release. Hope this answers your question

my apologies its the switch menu.

sorry my mistake its under the switch menu.

on the cls you have an application called nice cls server controller. Launch this and in there you will see a driver menu. To add devices you would launch this and then add them in there. Please note that driver cannot be launched whilst cls is running and so all cls modules have to be in...

check to ensure it has network connectivity configured and has ip address

have u checked the screen agent log on workstations in question. are the agents set up in user admin with screen agent information. How many screen agent licenses do u have ?

add the hunt group numbers to the monitored devices on cls.

stop nice cls and clear out all saf and dat files in c:\nicecti\bin directory and restart cls software this will recreat fresh lists and screen agents table

check config of this extension 9418 on cucm against an extension that is working and u know is been monitored correctly. what model of phone is 9418? Check 9418 on cucm and ensure Enable CTI is selected.

check the logger mapping and also span port. Run ethereal to see if logger is recieving RTP packets. E121700 is E12 voice logger 1700 no audio

for the extensions that only record internal do u get a ticker record for an outbound call with no audio ? what exception does the ticket have? When u make a test what does interaction logs and tapi logs say ?

sounds like u are nearly there. on the recordings with no audio what is the exception ? Are there any exts configured on dr link are we monitoring them