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We are running CM 6.2 and One-X Agent 2.5 on Win 7 and reports that when an agent is typing calls are dropping. It has also been reported from that they see an Operation Failed notice but not everytime. Has anyone seen this and is there a possible patch that we should install?

Additional Note: We are set up to only record inbound calls and not record outbound or internal calls.

We are using AVAYA CM 5.1 with 8730 and NICE Perform and it has been good for 4 years. We have recently implemented NICE rules that exclude certain VDN's from being recorded and that works fine until the original agent (agent 1) does a warm trans/conf to another agent (agent 2). The call starts...

Sorry I realize that I should have been more specific. I am using CM 5.2 with CMS v14 with EAS, EAS-PHD and BSR. The call doesn't route to only the agents that have skill levels 1,2, &/or 3. It will route to any agent assigned in skill 400 at levels 5 - 12 even if there is a preferred agent...

The following vector doesn't work at step 5, can someone explain why this might be: 01 wait-time 1 secs hearing silence 02 queue-to skill 400 pri t 03 announcement 7236 (all agents busy) 04 wait-time 20 secs hearing music 05 check skill 400 pri h if available-agents> 1 pref-level 3 06 wait-time...

We had same issue, so we use Conference, release and works everytime.