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It's a Designer Patch, which means that you need to open up Case and have Nortel install it for you.

Copy/paste parts of install logs for stage it's failing at. Logs can be found at D:\Nortel\iccm\logs

CCMA has only one field for Multicast Receive IP, which means that all CCMS servers have to use same RSM IP Address group. This is totally fine as CCMA will distinguish multicast based on CCMS host names. This is the reason why correctly configured DNS is very iportant for RTDs to function

CORRECTION: CCMS 6.0 DP050577

Call in case and request CCMS 6.0 DP050557 :)

Do a search for *.mdb files inside x:\Program Files\Nortel Networks|Wclient Make sure that all folders containing any .mdb files have authenticated users added with FULL access and that none of the folders have any "unknown" users.

Hardware is cheap nowadays. I strongly suggest running CCMS and CCMA on separate servers.

Verify that Windows Firewall is not blocking multicast/unicast ports. Either turn off firewall or use SWC 4.5 Security Guide (applies to CCMA 6.0) to get list of UDP ports that need to be excluded.

Don't just reinstall yet. Go to x:\Program Files\Nortel Networks|Wclient\Apps\ Right click on Common Icedb folder Add authenticated users full access to the Icedb folder