Search results for query: *

Hello All, Can someone please provide assistance on how to configure MCR on a M3905 phoneset. I have a user who has key 0 programmed for ACD, key 1 SCR, key 2 NRD, key 3 MSB, key 4 DWC, key 5 ACNT, key 6 ASP, and key 7-15 are clear. Keys 16-28 are programmed keys. I want to add MCR for Key 1...

Thanks Sandyml. I did call our vendor and I am just waiting for someone to call me back. I figure in the meantime, I would look to see if I can isolate where this script or prompt is being played. Thanks again.

Where do I find this script? Thanks

The call is under the control of the SCCS. Thanks for the response.

I have a small call center consisting of 1 agent. When the agent is logged off the phone, and I call our ACD que, an emergency phone message is played. What I would like to see happen is when the agent is logged off the queue and someone gets transfered to that queue, I would like that person...

Thank you all for the support, To get this to work, I had to create a SDN in Callpilot and then associate the Application Name to Voice Messaging. After that, all worked fine. Thanks again everyone.

Thank you all for the suuport. What I had to do to get this to work was to create a new Service Directory Number in Callpilot and then point the Application Name to Voice Messaging and then all tested ok. Thanks again

Hello All, I need to forward a DN to our Callpilot voice messaging system. I've setup an ACD ext 579 and I NCFW that extension to 7000 (Callpilot voice messaging service. When I am calling in from the outside and I press extension 579, it gets routed to 7000, however I get the message stating...

Hi GHTROUT, Thanks for your response on this question. Could you point me to the LD I need to be in and the command once in the load. Thanks again for all your help.

Hi Everyone, I am finalizing the implementation of a Workforce management system in our Call Center. I have 3 x 3 digit ACD queues that I need translated to a new bank of 3 digit extensions that was setup by a Nortel engineer. Basically I would like to have our current Call Center queue...

I noticed that several GRTD users have their Desktop Password retry count set to 0. Other agents have 6653. Users who have their count to 0 can not login. Does this setting need to be changed and if so, how do you change it?