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Hello Dwalin, Do u mean the CTI driver wizard on the CLS SERVER? i dont seem to be able to locate this option. Yes i have restarted the TSAPI Service on d AES

Hello Dwalin, This issue still persists have checked everything and they all seem in order. Where can i find this "ignore agent login\logout events" option?

How do you mean "check if the groups are tied to username nice uses. where can i check the ignore agent login\logout events option?

Hello Dwalin, Thanks 4 u response. all agent skills extensions are added as devices in AES and are all checked under device groups. where else can i look?

thread911-1496741 Hello all, i have aNICE 8.9 voice recording system with an Avaya AES doing integration. i recently observed that when agents are queried most of the time the voice attached to the names/login id's is not theirs. Most of the time the voice belong to someone that either worked...

The MSC is connected to an IBM IVR using SS7 trunks while the IVR connects to the voice gateway using ISDN PRI trunks.These call drops happen infrequently but when they do they are intense. However, when i check for any denial events with regards the dsp resources,i find none. Is there a...

hELLO ALL, I have a g650/S8720 CM 3 system connected to an External IVR system. The agents have complained of intermittent call drops either on answer or while on the call. They have also complained of one way path conversation. Does anyone know of a way i can know for sure,what is responsible...

thread911-1085761 With respect to the attached thread, i would like to know how i can deregister all regisrations with the screenlogger because i realised that when i checked the Universal Agent Table of the tester application, i had a lot of registrations that are obsolete. It appears that the...

Hello guys, Thanks all for you responses. I have investigated the scenerio and i discovered the following; 1. The split/skill interval report would report 0 if agents are logged in but no call are offered. 2. The only time when the interval would be left out from the report is when there are...

Thanks for your responses, David, There was no deliberate system reboot. How do i confirm if the system rebooted on its own. Inergard, I expect that there were calls in that that interval, even if there wasn't it would at least record zero. The thing is the time-stamp for that interval is not...

My system is a S8720/G650 using CMS for reporting. I noticed that for a particular day an interval was missing from a skill interval report. What could have gone wrong and how can i get that interval back. Thanks

Hello DWalin and all, We were able to resolve this issue. It turned out that the network region assigned to the IP Phones affected was altered.As a result the medpro card which NICE was configured to sniff voice packets from was not in view of the NICE loggers. As soon as the correct network...

Hi, I came in this morning and noticed that the file is yet to be created. How come?

i deleted the file but after restarting the logger software, i realised the the mascmap.ext file is yet to be recreated.

i have stopped and restarted the logger software but the situation is still the same. What can i do next? Thanks

I actually defined the logger for Dynamic RTP sniffing. Everything has been fine under this definition before some days back. What could be wrong? Thanks

hELLO, I use NICE 8.9 for recording, Avaya 8270/G650 for processing/gateway, Avaya AES as CTI. I noticed that when i run a query i get E121702 in the status field, 0 in the logger field. When i try to play any of the calls i get the following response, "The selected call(s) are not on disk...

Mine is CM3. I guess that leaves me with the option of an accounting system. Thanks for the help

Thanks, I don't have a call accounting system. How else can i generate CDR reports.

hello, I have a g650/s8720 system and i was wondering if it is possible to get a report on all the numbers that called into the PABX in history or realtime?