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Thanks tipeter, Once again, practical advice like this is why these forums are so successful ! and all within 5 hours or so of posting the question...not 2 weeks and counting. Kind regards Jon

Thanks Chris, but there is more.... Customer in question runs 3rd party Call Centre software on a 412 running v3.2. Their Software developer won't support an upgrade to any other release of IPO due to differences in TAPI implementation. That's an argument i'm not qualified to enter. It's his...

Hi, just getting back to IPO after a couple of years away. Are new VM Pro licenses still available for the 406/412 platform ? Am getting some contradictory answers to this question from BP/distributor Thanks

Thanks for the tips. Pruning the shortcode list will definitely be of benefit. The incoming Call routes/huntgroup setup is a requirement of their 3rd party CallCentre software. This dates back to the early IPO 3.2 days so we may need to stick with this. I'll check with the developer as to...

Customer is a small inbound call centre with an IPO 406v2. Current config' file size is around 190k. Theoretical max file size is 256k. Question is...how closely can we get to 256k without running into reliability issues ?? Does anyone have any practical experience here ? They have won a new...

Thanks morenot, very helpful, just what i was looking for.

Me too CC. "The e-mail address xxx.xxxx@yyyyy.zz.aa has been denied access." Same error for any address I care to try. Guess its a very exclusive club :)

There doesn't seem to be much information about the SCS 500 anywhere. I've loaded a copy onto a test machine, but haven't had time to take it any further. I've been distracted by 3CX. Post back if you find anything out there Jon

bigg3rdude24, the 450 that gave me trouble was configured with 1x dsm 32, 1xASM and 1x GATM8 modules. Licenses were 50x Voicemail, 50x Unified Messaging, 1x Fax Suite,1x IP Client. Software was SU.System-001 and SU.Desktop-001, like i said, it was an early one !! Haven't had a MOH problem...

This is definitely the same issue. I remember not being able to delete the fie named "Silence" as well. I have to patch a 450 tomorrow night because of a send/receive fax issue. This one has not shown any problems with loading MOH files, but i'll have a poke around and see if i can spot...

Had exactly the same problem with the first one we installed early on this year. Didn't have to worry about it in the end as the client decided at the last moment that he wanted to use a CD player as an external MOH source. None of the recent ones have shown this problem so I am guessing it was...

Hi, We've installed a BCM 450 with Unified Messaging into a Windows Terminal Services environment and have one unresolved issue. Before we go further, Yes, we are aware that Citrix is supported but technically MS TS is not. The install seems to work perfectly except when a Call Pilot user...

Just to round this thread off, I couldn't spend any more time on this so I gave it the old Level 2 and patched it back up to the latest but one software release. I also noticed the missing voicemail beep (see a later thread) and had difficulty loading hold music through Music Manager..all these...

Definitely a shot in the dark, but worth a try, however, as I said above, there is no response to dialling anything in the period after the ** is dialled. This includes a mailbox/#/password/#/ combo or mailbox/password/# etc. But anyway, for future reference, how does one change (or check) the...

Thanks for the suggestion gb, but that didn't solve the problem

Hi, We have a new BCM 450 on the bench ready for install all ok except for one thing. Its running 8.0.1.05.329 with the latest patches. CallPilot version 44.01.00.22 When dialling in to the trunk interface, Call Pilot answers correctly, the basic CCR trees work as designed, you can dial...

For any laptop that is used outside the network, make sure "Remember Password" is not ticked in CP Desktop Messaging Properties. Otherwise CP will hang Outlook for >15 minutes while it decides it can't find the BCM. Most annoying...

Summer holiday is over and its back to work.. The answer was pretty obvious and is as Magna and snowman have suggested. It's our demo system that showed the problem and it had been defaulted but not repatched. December 2008 patches cured it and yes..the user was set to auto-logon as well. Thanks

Thanks to everyone who has responded so far. I'll take a closer look in a few days time....after the rush. Merry Xmas

Whenever I start outlook with the Call Pilot application installed and the BCM is not connected. (In other words the user has taken his laptop home and is disconnected from the office network) Outlook takes almost 20 minutes to start. Does anyone know how I can stop this for happening.