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Yeh got it, it was set to 720hrs.(30days) Thanks guys :)

I see, so old messages are ones that have been listened to then?

I've had a hunt through the IP OFfice and Voicemail Pro manuals but can't find any mention of the lifespan of a voicemail. I would assume that a voicemail left in a users box would remain until deleted. It would be automatically removed after say 1 month would it?

I unticked the Voice Recording Library box and selected an extension as the mailbox but nothing appears. The extension I used doesn't actually point to a handset it's just an ext with no destination.

I have an external number that points at a shortcode(399) that drops the caller into the Conference Meet Me line. I need to be able to record any calls to that number, but for the life of me I can't get it to work. Within IPO, on the ICR I have turned Voice Recording On and ticked the Voice...

Ok I'e checked and all the required files are in the Manager directory. I changed the check in 46xxupgrade.scr so that it would update any 5610 phones to VPN firmware(we only have one of these in the office so it was safe to do so), it still used the normal firmware! I then deleted the...

All the files required are in the correct dir, but I will double check. The code was already in the 46xxupgrade.scr file so I've assumed it's in the correct place. It is below a chunk of version info and supported handsets, but above any actual code. It's like the check IF$ GROUP SEQ 876 goto...

I'm surprised noones converted an IP handset to the VPN firmware, or is there a very good reason not to do this?

I've got that package on my PC but it's almost 700MB. Do you still need it?

regardless of the product hold notice, our service company still sold us these phones. I would definately upgrade IPO though :)

Here's the tech doc http://support.avaya.com/elmodocs2/ip_office/tech/Global_IP_Office_Technical_Bulletin_Number_91.pdf

I had issues with new 5410 handsets as they were using the latest firmware. My IPO version was 3.2 and had to be upgraded to 4.1 to allow me to use these handsets. I couldn't do downgrade of the firmware either as having the new 5410 phones plugged in caused my whole phone system to...

I have a 5610SW handset that is running in the office as a normal phone. I have the instructions that show me how to force an upgrade to the VPN firmware as I'm going to install the phone in a sales guys home at some point. The problem I'm having is that I'm unable to get the phone to pull in...

Cheers sizbut, you're a genius!

Hey TheTaker, We are using VMPro in Intuity mode. The problem we have is that I can easily set the Xmas Annoucement on the ICR's that go thru VMPro as all my huntgroups are directed thru VMPro. We only publish 0845's to our customers for these huntgroups. but...We have a department that gives...

Hi everyone, I've been asked to add a global announcement so that all incoming callers to each ICR will hear the same "We are closed for Xmas" message. Is there anyway to do this in a single part of the system rather that doing it per ICR? Many thanks :)

Sory Nystech, I'm not sure I understand what you mean by a call flow? Is this within VMPro?

I've tried capturing the shortcode with VMPro and then doing a Get Mail, it still asks twice for the credentials.....I'm out of ideas :(

It does indeed

Hey Tom, I've just added this and tried it but it still asks twice. If I dial the shortcode it only asks once, it only asks twice when I come from the ICR