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Is there anyone familiar w/bcms? We cannot get a detailed vdn report from last Friday the 18th between the hours 8-5. It is only showing data from 8-noon. Can we retrieve it from an archive or something. I did find the File Folder for BCMSServer and where the file is...it is over 270MB. Would...

thanks Susan...I'll check it out.

is there a reason why on a delayed ring the bridged button does not ring? only continues to blink?

For Definity 6400 series I have bridged appearances programmed and set as delayed ring, however after 3 or 4 rings they continue to blink...no audible rings. I have per button ring control and bridged call alerting turned on. What is the difference between abbreviated ring vs delayed ring?

I recently re-assigned lines and trunks via remote access. Now on one of the extensions, for incoming calls the user could pick up the handset and the caller was on the line. Now when they pick up they have to press the line button where the call is coming in on. Also when the phone is sitting...

at 2 or 3 in the morning? and closed? We're a Financial Institution w/pretty strict security...anyway I changed the ars table to deny that specific number..we'll have to keep an eye on it. Thanks for the input.

3083 is one of our DID numbers assigned to a phone in the lunch room.

We'll look into the wiring. How does this explain calls made at time we are closed. After midnight? 2am, 10 or 11pm.We are a Financial institution with very strict security measures. We know there is no on in the building making calls.

Has anyone experienced the following, call goes out a local co trunk, then the call appears to tie up another member in the same trunk, when the caller hangs up the PBX never callapses the call. see examples below. Any Suggestions? Date Time of call Length Ext. TAC #Dialed...