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  1. zotsf

    Call routing problem

    THANK YOU for replying :) It is a workgroup. I have not tried removing and re-adding members, nor re-creating the workgroup. I'll try both of those. Unfortunately, I don't have a workgroup that does work correctly. I'll keep you posted.
  2. zotsf

    Call routing problem

    I've got an Altigen system, ACM 5.0A with update 4. We are having an issue where the call routing does not work so well. Please forgive some of my ignorance, I'm not a sys admin... We have multiple workgroups. The typical setup for them is to have under the "Call Handling" tab, the 'Intra...

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