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01 wait-time 2 secs hearing ringback 02 queue-to split 2 pri m 03 wait-time 10 secs hearing ringback 04 announcement 6004 05 wait-time 10 secs hearing music 06 collect 1 digits after announcement 6005 07 route-to number 6293 with cov y if digit...

i have found mon bcms sk 1 to show a realtime (well updated every 10 seconds) view of what is happening in the skill. We do have a queueing step in the loop, and believe it or not, it was not a phantom call, I listened to the call recording from it, all they got was a rining tone despite the...

if i go "mon bcms sk 1" it will give me all the info for the skill. I then have Available: 2 (or however many available) and also Calls Waiting: x (mostly 0 but at times will go to 1 when agents avail) also had a wierd one the other day, agents available, but a call got stuck in waiting for...

cheers for that, much appreciated

Heres an interesting one. In my call centres, I can have 2 agents available, but still get calls waiting. can anyone shed some light on this? how can it have calls waiting if there are agents available and ready to answer???

I have an exec assistant who looks after two directors. she wants to have one of her buttons light up when their phone is engaged. I know on Mitel this can be done with DSS, but what is the avaya equivalent. Cheers in advance AJ

you need to look in the logs to get more information about the problem that is happening. it may be a case of "Data overflowed switch display capacity" where you have had an agent not log off the system correctly and end up with more that 9999 minutes in aux/acw/avail

Hi Sean, Yes, I have essentially set up a vector and vdn for each extension that plays the incoming announcement and then routes to the extension called. So, if my incoming DDI is xxxxx 497762 my inc-call-handling table for the trunk is set to route this call to ext 6762 (keeping some...

If I don't have access to the command line and my screen scrape returns garbage for the ACD stats, is there any other way that I can access the BCMS data for the live stats. I am writing an application to combine the current and historical figure to display a cumulative calls figure. is the...

I am currently trying to get live data into an app I am writing, can anyone give me any pointers on getting this, using a hostexplorer screen write, I am getting garbage where the figures are. VB Preferably cheers in advance

We use Carina, it sits across our ISDN and just record every signal. provider is Computer-Tel

Right, here is how it works. (Thanks for the help by the way) With no Vector Variables available, we have had to do it the hard way: Create a vector to play your announcement and then route to the extension number (try to keep some form of unity with the extension number for ease of admin)...

Only have Page 1 and Page 2 on vdn

Thanks Zen, Have got the announcement at the start of the call centre and the main switchboard numbers, but wanted to have it before all DID calls. on;y prob is, dont think we have the variables allowed. We are running call manager 3, but without bells & whistles

Is it possible to play a message to all incoming callers, whether they be to a call centre, reception or a DDI/DID. Is there an option for this, or am I going to have to look at some really complex vectors