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Is there a way to queue to multiple skills so that the first skill does not always receive the next call based on availability (y/n), but instead based on longest available in any of the skills? My vector is set up to queue to skill 1, then queue to skill 2, then queue to skill 3. As written...

You might also check ARS to make sure the outbound calls from these extensions are going out on your ISDN trunks. "I love deadlines. I like the whooshing sound they make as they fly by." -- Douglas Adams

Avaya installed a 909 coupler last week but when we terminate our recorder to the AUX port and activate MCT, the voice will port will not record voice. After listening to what was recorded, what I hear sounds like feedback/buzzing. Does anyone have any idea what might be missing in my...

We have started to have the same issue since we installed ISDN circuits. VDN override is set to yes. Still getting the first VDN display on agent sets. Any ideas about what else needs to be changed? (Works perfectly on calls coming in on regular PRI ccts) "I love deadlines. I like the...

You can also use this as a backup step by scheduling it to occur monthly. For the first vector: Go to reports. Display Vec x Export Screen Capture to File browse to the appropriate network or local drive and to a folder you create, i.e. C:\Monthly Backup\list vector.txt Be sure to check the...

We had boards lock up. Avaya suggested it was due to the length of characters in some of our announcements. We changed the standards for announcement names to 21 characters or less and haven't run into problems since. "I love deadlines. I like the whooshing sound they make as they fly by." --...

The special characters that are defined in your remote coverage are used specifically for Data Call setup. The characters used for normal voice dialing are ~p, ~w, ~m, etc. I found the information in my old Avaya Multi-Vantage Call Vectoring and EAS guide on page 459. The Avaya web site...

The Event notification number is the number of the notification adjunct to the MAPD’s. (CTI links) Below is an excerpt from Avaya documentation. Event Notification / Adj: Contains the extension of the ASAI application link that has the notification. "I love deadlines. I like the whooshing...

Calls that hit your default term in RouteIt will be sent to the toll free number associated with that termination. All calls will "piggyback" on that term TFN regardless of what original TFN was dialed. Hope that helps. "If you always do what you always did, you'll always get what you always...

Toni269, I think it was me you met whom you are referring to. I work in South Dakota. And unfortunately, I work in a call center, not in a resort in Las Vegas. The conference was great. Tons of information - as always, too many to get to and hard to choose which ones would be better. Looking...

If you don't turn measuring on, you will not receive any BCMS data on the VDN. "If you always do what you always did, you'll always get what you always got!" Anonymous

You may be legally obligated as well to tell your employees that you "May listen to calls at any time for quality assurance purposes." Some companies require that an employee sign an acknowledgement that the company "has the right to listen to all calls" during the hire process. "If you...

wil19148 is correct. The light won't go on if agent is logged in. For agent phones, I administer a feature button "AUT-MSG-WT Ext. XXXX" on the station the agent is using. (The XXXX is the station number.) When they receive voice mail, that button will light instead of the MWI on the phone...

What system are you running? If I administer personal greetings on my extension, I do not get a system greeting. Customers only receive a tone after my greeting plays. "If you always do what you always did, you'll always get what you always got!" Anonymous

Try a "list trace xxxxx". It may show why you're getting intercept and help track down the use. "If you always do what you always did, you'll always get what you always got!" Anonymous

Stinney, I just looked at one of my CMS boxes to list current users ("who" in unix). I have 69 people logged in. All have the capacity to run reports on any, and as many, skills or other report elements they need. The capability to run reports is based on the CMS ID and what access you...

From an OLD Avaya G3 Call Vectoring/EAS guide: "AAS (Auto Available Skill) - the Login IDs assigned to the AAS skill must also be administered as Auto-Available. These login IDs are automatically logged in with the AUTO-IN work mode. Agents cannot have both Auto-Available and Non-Auto-Available...

Check out IP SoftPhone. Avaya allows 5 green licenses. "If you always do what you always did, you'll always get what you always got!" Anonymous

Understand the port speeds as we identified that issue a while ago. Avaya has told us however that the Audix CLAN has to be in the same network region or it won't communicate with the PBX. True? "If you always do what you always did, you'll always get what you always got!" Anonymous

We are running Intuity Audix 5.1 and Definity G3rV11. When telecommuter employees log in they are hitting our audix CLAN vs the PBX CLAN. When they do, they experience high numbers of disconnected calls, softphone application (license version 5.2) freeze and inability to dial. Is there any...