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Hi, I have a client with 2 systems. An IPO 405v2 v3.0.54 and a Definity. They are connected via IP trunk. 2 days now they have a very strange problem. When you try to transfer outside calls from the IPO to the Definity the call is disconnected. When you try to tranfer internal calls there is no...

Hi I have a very strange problem with 2 IPOs 406 V2 4.0.5 & an Alcatel OmniPCX system. The IPO's are in 2 different cities in Cyprus (they belong to the same company) and the Alcatel is on Greece. All systems have PRI lines. The problem is the following: if from either IPO you call the central...

In the release "family" 4.0.... there is in the system telephony tab a setting called "disconnect tone". I chose "off" in this and it did the trick. I didn't manage to find this setting in earlier releases.

Hi, I have a IPO403 v3.0.69 and I have the following strange problem. If one ext. calls another and one of them hangs up, the other will see in the phone "disconnected" and he will get the "busy" tone until he also hangs up. I thought that this is normal (we use in our company an S8500 and it...

Hi, We have recently purchased a demo kit from AVAYA and tested also the conference center license which comes with the demo kit. Unfortunately I forgot the username and password (yeah I know I should have written it down, but unfortunately I didn't) I used during the installation of the...

Hi, Just a simple question. In VM Pro 3.2, in which folder are the personal greetings stored? (I have an extension which recorded a wrong greeting, and I cannot seem to be able to record over it or delete it). Thanks

On 625 I have it checked (that's why the first call for the hunt groups is being forwarded correctly). On the cordless no, because I don't want to use forward unconditional (I use "Forward on busy" & "Forward Internal calls"). I just want the second call to be forwarded. For the cordless, the...

Hi I have the following scenario in a client. A 406V2 (4.0.5) shared between 2 companies. Now each company has it's own number range, but they share a single receptionist with one extension. Because they want the receptionist to know for which client each call is, I created 2 hunt groups (600 &...

Hello, Pardon my ignorance, but can someone tell me or show me a link, about SIP trunking? (What it is, differences between SIP & IP trunks, why we use it etc) I am new to telephony and I would appreciate some help. Thanks

Hi, Do you know if it is possible to use the 96xx series phones with IP Office (I know that officialy there are not supported, but unofficialy can it be done?) and if yes how. Also were can I find the files for these phones (bin etc.) Thanks

thanks

I have an IP 406 V2 v4.0.5 with 10 5602 IP phones. In all the phones pressing the "message" button does nothing, but if you press *17 you can hear your voicemail. Does anybody know what can be causing the problem? The phones have all been upgraded with the firmware available with the 4.0.5...

Ok sorry for the delay, but I wanted to be sure that the problem was fixed and it seems that it is. I followed the advice to delete and recreate the 2 users with the problem and it seems to be working for almost a week now. Thanks

OK Thanks for all the advice. As soon as I have something new (probably not before Friday I will post it here.

OK. I changed the ring pattern to Linear and it worked. Thanks to all

I have only the following choices. Group, Linear, Circular, Most Idle.

The users or the extensions?

Monitor is difficult to use, because as the problem happens rarely you will have to go through hundreds of pages to find something, and honestly I find it difficult to "decipher" the data in monitor. If you could tell me what I should configure monitor to "monitor" I would be thankful. Yes...

Group

I have a very peculiar problem with a 403 release 3.2.57. For some time now, 2 phones while speaking with outside numbers sometimes disconnect and show disconnected on the screen. I have replaced all the cabling between the phones and the system, I replaced the phones themselves, I upgraded the...