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  1. ChadStellar

    Record Non-ACD Extensions in Witness QCM

    we have the same issue. Witness has responded that they do not work well <at all> in a mixed environment
  2. ChadStellar

    Witness Database

    what version? the structure changes dramatically depending on the version. Support will provide you with a table layout if you ask.
  3. ChadStellar

    Getting a busy signal

    I've got a similar problem in an avaya environment . We've investigated the existing service observe but the volume of calls recorded with the fast busy is too high. Out of the thousands of calls we record each day about 10% are bad. There is no way we could have that many sups trying to...

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