Search results for query: *

Hi Ronster, Thank you, thats exactly what I was looking for. Cheers Gemry

Hi All, I am looking for some assistance with some programming. I am sure I have seen something on a forum very similar to what I am trying to achive, but it was quite a while ago and I cannot seem to find it. Basically, on a Saturday the calls could be answered by one of three people, we have...

thats great, thanks for your help. Gill

Thank you for your response So does the priority go across skills. So does this mean that the priority goes across skills? So if I have calls coming in on different VDNs will the system be able to priorities the calls based on the priority level set in each vector and also the skill level set...

Hi All, Can you please help, I have been asked to confirm how call priority queuing within a vector and skill levels assigned to an agent work. We currently use all levels l, m, h t to queue the calls to the skill, and we also use skill levels for each agents assigned skills. I would like to...

Thats great thanks. So if I had a load of different numbers with different internal numbers that I want to go over the DPNSS link I would need to have a different route pattern for each number?

Hi, I have never posted on a forum before, so here goes. I have a new DPNSS link to one of my client sites, I would like to be able to transfer calls from my call center to theirs over this link. To do this I believe that I need to strip off the dialed digits and inset an "internal number"...