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right i think i have manged to get it working now by first installing the cs1 version and then installing the cs2 version. however when i click on the help tab and then click on illustrator help... F1 nothing happens on the cs2 version and on the cs1 version it opens up my internet browser takes...

yeah i've tried that now but it still didnt work sadly. im completely exasperated after wasting almost a whole day on this.

thanks itchybug , i deleted aiprefs file, turned off my anti virus uninstalled my illustrator then reinstalled it and it still didnt work. i encountered exactly the same problems. i've got to say i am very frustrated and have never encountered this amount of difficulty with installing a piece...

i've been looking thru the forum and noticed that a lot of people have been having the same problem as me that basically illustrator wont work properly, wont save, etc. where can i find the aiprefs file on windows xp so i can delete it, i looked in documents and settings and i cant find it

when i click on help with the mouse all the other stuff comes up like about illustrator , about plug in's, registration etc, its just the actual manual that doesn't come up.

i've never used illustrator before. i put it on my computer and installed it and activated it. everything seems to work i think, apart from the part i need most, the illustrator help tab, it says press f1 but when i click it or press f1 nothing happens. am i just doing something really stupid