Search results for query: *

I have had 1 9620 station that had the same problem as described above. After investigation I saw that it just loses the default gateway setting even if you set it to manual. I had to send it repair because I could not resolve the issue myself.

On the maintenance webpage you should have a link to the internal Voice mail system. If you don't have that link, you don't have the IA770 installed and also not licensed.

When you try to play an announcement that is defined in an audio group in a specific PN. It will try to load- balance the playing of this announcement to the boards in the same PN. But it is strange that it acts like above. Maybe you have some corrupted announcement files. Did you already try...

Did you setup the hunt-group as a skill? With queue, acd, vector and skill set to y?

I think the only way would be opening up the g350 and checking if you can find anything that could reset the g350 to the default factory settings. You have nothing to loose at this moment...

If the harddisk is broken the only way to get the mapd to work again is find a MAPD that is working and make an image of the harddisk to a new one and put this new one in the old mapd. This will only work if you use same size of harddisks and have the same MAPD hardware cards. Wim

Hello, There are several solutions to get the information to the agent: - Make the VDN Names shorter so that all information can be seen by the agents - Install a CTI application which uses UUI to store the information which should be displayed to the agent. An CTI application needs to be...

Can you be more specific? What do you want to monitor? Wim

Hello Guys, The fix when using BCMS with a pci parallel card is to follow the instructions on this link: http://www.kofax.com/support/ascent/capture/5/appnotes_pciparallel.asp It helped me when installing BCMS on a DL360 with a seperate PCI card inside. If you still have any problems, just...

Hello, The MAPD is still supported in CM 3.1.2 but like already said, it's not sold anymore. The new replacement for MAPD is the AES server which uses at least 2 CLAN boards for it's connection. It loads balance the load on the 2 CLANs. When using AES, all new software using CTI (TSAPI...