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Recently changed call center agent log-in id's to auto answer for ACD calls. Feature works fine for in house agents. The feature prevents remote agents from logging into their phones. They press log-in, enter their agent id, get the usual stutter tone and then the phone goes back to idle screen...

Have read about ACW force time out settings. I'm trying to limit ACW time when an agent presses their ACW button on their phone to 15 minutes for paper work and then throw them back into auto-in state. I set ACW time on the VDN level and hunt to both 900 seconds. While testing, I push the ACW...

I have been working on two 9620 VPN phones new out of the box from Avaya. In the middle of troubleshooting and getting settings right. I got one phone up and working. When I went to the second phone, the VPN option under the craft menu is gone. How do you get the VPN option back. Thanks in advance!

Have a users laptop that has Vista Home Premium loaded. When i run the service tag on Dell's website. They show it came with Vista on the original system config. I try loading IP Agent 7.0 and the program sniffs it out as being an upgrade from XP. Is there a work around or did Dell hose me...

Have CM 4.0 with 8700 platform. 5602 IP desk phone work with no issue. Downloaded IP Softphone 5.0 to test with the systems five free license before buying IP Agent license. When in Road warrior mode calling IP softphone to IP softphone works great. Calling IP softphone to IP desk phone works...

Looking to block agents in the call center from dialing 411 while still allowing the upper powers to dial 411 if needed. I'm thinking it lays within the toll analysis but not sure on how to set it up to only block a certain COR. Agents have a COR of 20 while managers has a COR of 6 system is an...

Have Definity V12 Comm Manger 2.0 - Is there a way to Service Observe call center agents remotely? Maybe set up a DID with FAC? Thanks in advance on this..

Looking for the best solution on G3 version V12. I have five departments that I want to push a seperate music/announcement via tanant partitioning to each caller that is placed on hold in that department. Thanks in advance..

When I log into CMS via Terminal Emulator under Root login. When I do "who" to see logins at that time. Is there a comand to kill a certain login if someone forgets to log out. Only allow ten logins and night people are being blocked due to the day people not logging out. Thanks in advance on this!

Thanks for the help and info!

I had a major alarm and error logged on port 01 ( TN2402 processor board v4 ) error type 1 System is up and working fine. Would like to find the cause of error 1 to make sure it doesnt snow ball into a bigger issue. Thanks in advance

Shes not an agent or anything. Shes just using the phone manager pro for some of its features. Her ext is Stephanie 3374 on her IP phone at her desk. When she shuts down the phone manager pro with the login as Stephanie 3374. It bumps her IP phone to no user 3374. I was hoping to find a way...

Have an end user issue. When the user logs off her PC and shuts it down. Closes out of all programs even Phone manager pro that is tied to her IP ext. Her phone defaults to the no user profile. In the phone manager pro config tab. I went to PBX and unchecked the log in / log out box under her...

I have two PRI coming into the Definity switch that gives me 46 channels. I want to only send out a certain group of extensions ( 10 ) over channels 18 to 20 on one of the PRI. I know I might be able to control this by adding a new trunk group with those port channel and with COR set up. Am I on...