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  1. blues5209

    Call Pilot 150 with Enhanced Call Center Reporting

    I tried that, it had no effect on the problem. I re-booted the voicemail and the reporting pc multiple times with no effect.
  2. blues5209

    Add new line on Nortel Norstar Plus Compact ICS

    Some times I need to go into programing, hardware, cards on ksu, and check to make sure the card is in software correctly. Sometimes I need to go into maintence and disable and enable the card. You can try rolling the cards, power off the switch, swap cards and power on the switch. That will...
  3. blues5209

    Call Pilot 150 with Enhanced Call Center Reporting

    This Call Center reporting has been running for years, suddenly real time reporting works but no call data is being collected. In mid August it stopped. Now all reports show 0's. Pre August reports show call stats?
  4. blues5209

    MCIS 7.0 to 7.1 XC upgrade

    Thanks, this system keeps growing!
  5. blues5209

    MCIS 7.0 to 7.1 XC upgrade

    do I need to upgrade 7.0 to 7.1, then upgrade to 7.1 XC? Why not just go to 7.0 XC?
  6. blues5209

    Phone forwarded to Voicemail, caller gets 'no reply'

    Hello, our customer forwards a norstar 7310 to a nam voicemail ( F984 ). When someone calls their extension they sometimes get ' no reply ' in their display and their call does not go to voicemail as it should. Any one know what the no reply means and how to stp this from happening

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