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Curlycord, thanks. Disk corruption/hard drive failure is what someone else said as well. Brian, we though about power issues which is why we put a UPS on it hoping that maybe something was affecting power at night but unfortunately it continues. Thanks though.

When customer comes in in the morning, Nortel Prelude ACD has started doing something overnight where it requires them to use the mouse to select “windows list” and then “ACD Master” to get the system back on line. For many years previously they did not have to do anything in the morning. No...

Will give both a try, thanks

Customer has a Modular ICS with a Call Pilot 100 VM. VM is answering calls and taking messages fine and allowing user access with F981 but F983 says "inactive feature" and we can not get into programming. Tried rebooting everything several times and resetting feature codes. Decided Call Pilot...

DN redirect solved the problem!!! Thanks!!!

Following upgrade to MICs 5.0, Inbound calls failed to route correctly, even after rechecking all programming. Swapped T1 card from Slot 1 to Slot 2 on Channels 24 - 47 and able to start receiving Inbound calls, but found that Voicemails CFNA to Voicemail box not routing correctly. From any...

thanks

MICs 4.1

Customer has Nortel 0x32 with PRI that has been up and working 7+years and been with same PRI carrier since 2009. About 4-5 months ago it started that they would dial certain numbers and it will ring twice or even be answered on other end but then call gets dropped. It is only certain numbers...

Nortel PRI Route programming On Mics 4.1 and 5.0 PRI programming will sometimes lose route information and customers will be unable to make outbound calls even though they can receive inbound calls To program Enter programming Feature ** 266344 266344 (password) Bottom Right twice...

Customer has Nortel 0x32 with Mics 7.0 and PRI that we have been servicing since early 2007. About a month ago system lost all programming and it took 5-6 reboots to even get it to come up and then had to input PRI Keycode and re-program from scratch. This morning, same thing only it hasn’t...

Yes it is possible to dial other 4xx Extensions. Rebooting didn't help. Both great suggestions though. Turns out the CCR tree seemed to be the cause. When CCR 1 was disabled dialing worked fine and when it was re-enabled problems returned. Looked through programming and couldn't find...

Has anyone every seen an issue where only one extension is unable to be dialed from the Auto Attendant on a Nortel MICs but other extensions work fine? Modular ICS with Mics 6.1 SW and a NAM. Site has extensions in the 4xx range. When a call comes in and is answered by Auto Attendant if you...

The CO lines on the executive display phones are programmed but do not light up on any phones to show when a line is in use or on hold or DSS functions. System was installed and working forever and cycled on and off numerous times this morning without any electrical issues in building or UPS...

Someone else said the same thing but on MICS 4.1 SW there is no System Programming/Dial Plan/Dial Time Out. I should have noted the SW level and hopefully somebody knows if it is even an option on 4.1 Thanks for the input though.

Anyone know how to extend the MICS PRI Interdigit timer to give a user more time to figure out what number they are dialing before the call fails? Thanks

The owner calls into his personal assistant and requests that she get someone on the phone for him. She puts her boss on hold and calls the person requested, maybe having to try 2-3 numbers before she gets him on the phone. Once on the phone she then conferences her boss on and then puts them...

In testing, we created a conference call between an M7310 my cell phone and my office. All three parties were in and able to hear each other until the M7310 put the call on hold and then picked the call back up. At that point the M7310 could still hear both parties but neither remote person...

We are experiencing the same problem with one of our customers and wondering if you were ever able to fix the problem or find a solution. Please advise at your convenience.