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  1. steco1958

    Lost 1/2 hour Data on CMS

    We lost data connection between Avaya Definity and the CMS, and we have lost a single 1/2 of data on the CMS, the data is still on Avaya BCMS, what is the command to summarise the report and send to the CMS. Regards
  2. steco1958

    Timed cover path or Vector?

    You should be able to use, time of day coverage, for this scenario.
  3. steco1958

    Cable Article-Sad but true.

    I agree totally, its because you are seen as a non skilled person, and all you do is pull cable. Steve
  4. steco1958

    Using Avaya Softphone R6 in telecommuter Mode with cell Phone

    I use softphone in telecommuter to a mobile on a very regular basis, all i do is answer the mobile all is then connected
  5. steco1958

    Calls not disconnecting

    The calls are all generated from 3083, I would check what that number is and start from there.
  6. steco1958

    Hunt Groups if phone is not on cover

    How many extensions do you wish to call ?
  7. steco1958

    Avaya IP Connect

    Does anyone out there have a test document, for the IP connect system. The document is to check the duplication, the fail over of the duplication, alarming, all interesting stuff like that. Would appreciate your assistance Steve
  8. steco1958

    Simultaneous calls in a trunk

    Does that matter, as you are concerned about the overall usage of the trunks, are you not??
  9. steco1958

    Duplicate Login to CMS

    Thanks for the info, I will try it but not before Christmas change freeze. Cheers
  10. steco1958

    Simultaneous calls in a trunk

    You should be able to work it out on the % occupancy, if you have a trunk group with 100 trunks and the busy hour states the % occupancy was 20%, then 20 trunks were used fully on that hour. Steve
  11. steco1958

    Simultaneous calls in a trunk

    Why not try "Reports / Historical / Trunk Group / Busy Hour" I think this will give you everything you need, I use it all the while for traffic management Steve
  12. steco1958

    Duplicate Login to CMS

    Is it possible to stop user's logging on to cms more than once ? We have a R3V11 Avaya CMS load: r3v11ah.h Your help would be greatly appreciated Steve
  13. steco1958

    IP Agent Max Capacity on CM2

    Try "List Registered" at the command prompt, this gives you all the ip endpoints connected at that time
  14. steco1958

    Force Logout of Agents

    You can set an option on the Hunt/Skill group (RONA) Re-direct On No Answer. If a call is presented to a group to an available agent (not auto answer) and the agent fails to answer it logs the user out and redirects the caller to the queue
  15. steco1958

    How can I x-port 4610SWs

    MCP2000 sorry to say but you can't X port a 46xx series set, it is IP, if you need to remove the set to disconect the number, just follow the normal programming command "rem st " All the best

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