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Thanks norstarboy125, how do you set a CLID on an analog line? Within the target lines, the particular line we are looking at does have the correct "Pub. Received #" Line Trunk Type Name Control Set Line Type Prime Set Pub Received # Priv. Received # Distinct Ring 157...

Hi, We have a fax machine connected to an analog line in the BCM50. Within Business Element Manager for the DN we have set the Public OLI to the number we want, but when sending faxes (and doing test calls) from the fax machine it is coming up with the main company telephone number. Setting the...

Has anyone managed to get Desktop Messaging working on Windows 8? I've tried to manually add the Fax Printer as a Device but cannot find a INF file to allow me to add it as a printer. Many thanks, Alex

Thanks for your response norstarboy125. Am I right in thinking by programming the overflow for the HG, it would only go to the mailbox after a certain amount of time (regardless whether the users are on lunch or not) there would not be any manual override to set this to go straight to mailbox...

Hi, We currently have a huntgroup that consists of 3 DNs 216 217 218 The AA is set up so that this huntgroup will forward to mailbox after 5pm. However on occasions all of the members are out to lunch at the same time. Therefore we want a manual override that one of the members can put on their...

Thanks for your advise. Am I right in thinking that that would rely on normal business hours? We want to be able to set the out of hours manually on the phone whenever the department is on a training day (or more likely down the pub) Thanks, Alex

This is something else I tried: #Select Custom Call routing from left menu #Select CCR table for huntgroup #Click Change #Set Phone number to the primary extension for that huntgroup #On the phone of the primary extension press Feature + 4 (Call forward) then forward to answerphone However when...

Pardon my ignorance if I have miss-understood. The department uses a Direct Dial number that then points to a huntgroup consisting of a number of extensions.

Unfortunately that doesn't work. The other extensions in the huntgroup just ring instead. Thanks, Alex

Hi, When a whole department is out of the office I want to be able to set call forward onto their mailbox. I believe if I set an extension as the primary one for a huntgroup then on that phone Call forward to the mailbox it should send all calls to that huntgroup to the mailbox. My problem is I...

We are currently using ipView Call management software. All we want to monitor is the number of calls going through that direct dial number. Thanks, Alex

Excellent, sorry if I'm asking silly questions but I am a complete novice when it comes to these phone systems. The 'line redirecting feature' is that a feature available on the telephone's themselves? or is this an option in the BCM Element Manager software? If it is in the BCM how do I access...

Hi, What we are trying to do is transfer calls from a direct dial number through our BCM (so that we can monitor calls) to an external telephone number. Is this possible? I had thought about setting up a telephone with an extension then setting a call forward on the telephone to the external...