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Cheers Snowman50 Have it sorted now which, if I've read your response correctly, the BT Support guys did. Found the helpdesk number - after I posted here. LOL!! Basically, I had the ICR for the number pointing to the reception phone (221) thinking that if it was engaged, it would fall over to...

Hi Folks. Looking for a bit of assistance as I have messed something up on the school telephone system for the main incoming number. Basically whilst taking the auto attendant off, I deleted the incoming call route for the telephone number by accident rather than the actual time profiles -...

Hi Folks. Just looking a bit of advice here. We have the Avaya IP 500 and has been working fine this past while but over the past couple of days, I've noticed a few strange configuration issues. One of the phones I had working stopped receiving calls. It would dial extensions with no issues but...

Cheers CurlyCord. I'll have a look at that and see if I can program it using the above method. At the moment, we need it to just redirect any incoming calls to the school to the mobile number outside working hours. What happened was, the school hires out the Gym in the evenings and on one...

Hi Guys.. It worked. Was able to forward all lines to my mobile number and after a brief 'nearly brown trouser' moment, was able to cancel the redirect. Helps to type in feature # 84 as opposed to Feature * 84. lol!! Okay, its not the tidiest but should be able to get us out of a situation if...

Using Line Monitor, I can see Line 61-64 as the main numbers and I can see which way the line is being use (either incoming or outgoing) I also had a look at the dialing plan and I saw that Pool A doesn't have any access code in it. Sooo, Nothing ventured nothing gained, I put a '9' in the...

Working from memory now as I'm at home. No '9' isn't designated as an actual Pool code or destination code from what I could see. In fact, didn't see '9' mentioned anywhere in Routing/Pool area Declan

Did the Feature * 0 and the 1st, 2nd, 3rd and 4th button show as '400 Main No' Details for Line 400 show the Public Received No as our Main Telephone number. We have a Pool A which all our telephone have access to using a Class of Service code. '9' is definitely the code that is used to...

Hi bcmfiftyfan. Worked down through your steps. Got as far as the 3rd line. After entering 9 and putting in my mobile number and hitting okay, 'Invalid Number' Declan

Hi Guys.. I've tried the Feature 84 | Intercom | 9 | Mobile Number | but it just tells me its an invalid number Declan

Hi Folks.. Due to finances, the BCM 400 I though we were changing is now staying put! I don't mind because it is working fine. My problem is redirecting calls to the school after hours to a mobile number. I've set the capabilities of the main reception telephone to allow redirect but when I...

Hi folks. We have a Bcm 400 telephone system and we have an 'out if hours' message recorded. All the receptionist does is hit the transfer button and any callers get the pre-recorded message. Problem is, I need to change the message now. Using the callpilot program on a PC, I've recorded a new...