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Thanks cook, thats what i thought. I couldnt see the option for just 'speed dials' because it wasnt there. If I were to create an account for just for Voice Admin do you know what options you would select? Thanks.

Does anyone know how to do this? Thanks, Paul

I am trying to create a user account in Elements Manager that only has access to just System Speed Dials, under: > Telephony > Global Settings > System Speed Dial Does anyone know how this account can be created? I've looked through the Nortel Documentation NN40160-601_01.01_admin.pdf but I...

Secretary Print Out: TN 029 0 00 13 TYPE 3904 CDEN 8D CUST 0 FDN 9090 TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU 0010 LNRS 16 XLST SCPW SFLT NO CAC_MFC 0 CLS TLD FBA WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD MWA LMPN RMMD SMWA AAD IMD XHD IRD NID OLD VCE DRG1...

Lawyer Print Out: TN 029 0 00 09 TYPE 3904 CDEN 8D CUST 0 FDN 9176 TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU 0010 LNRS 16 XLST SCPW SFLT NO CAC_MFC 0 CLS TLD FBA WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD MWA LMPN RMMD SMWA AAD IMD XHD IRD NID OLD VCE DRG1 POD...

I have another problem, as the secretary (9176) is looking after two more lawyers (9173) and (9174). I have put SCR keys of all three on (9176) so she can see whos line is rining, but if she picks the call up off the key before it rings three times on the lawyers phone she cannot transfer it...

Your right lots of trouble! So in that scenario is there anyway that the call could be forwarded back to 9175 from 9176 automatically or would the secretary need to manually set CFW as you mentioned above. The problem is that the secretary might not always be at her desk but the call always...

What should I set the FDN and HUNT to? Thanks

I have a lawyers phone (DN 9175) that needs to ring 3 times, if it not answered then it needs to be forwarded to his secretary (DN 9176) where she can either: 1. Transfer the call 2. Forward Back to Lawyer if he is not on the line 3. Use express messaging If she doe not answer the call, it...