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I can confirm previous post Have just installed an analogue trunk Combo card to support a door entry system Pins 4 & 5 on the RJ45 end of the BT to RJ45 cable are the only pins used

Thanks for the update I have tried this with no effect Going thru the Avaya IP DECT R4 Installation manual I found an omission As you state above whatever Time zone you enter is ignored and listed to the right is the time zone active In the DECT / Radio Config on the Master Base Station I...

IP Office IP500 V2 Running 9.0.3 3 x IPBS2 base stations Master is using the IP 500 as its time source, the default with Provisioning enabled. Provisioning enabled because client wants access to the Company system directory Digital handsets display correct time. All 3725 IP DECT handsets are...

Version 7.0 has been updated thru versions 8.0 8.1 and the latest 9.0 No free upgrades anymore To upgrade to any newer version will require an upgrade licence. 2 licences for each upgrade are available. a sub 32 extension system and a +32 user system Your system should have licences...

Essential Edition licence is a pre-requisite for Preferred Edition I am in the middle of a similar upgrade involving 3 406v2 units upgrading to IP500v2's Have loaded Essential licence on all 3 500's Have loaded a 60 day trial licence of Preferred (VMPro) onto the system which hosts the VMPro...

I had a similar problem I used VMPro to route calls via the Assisted Tranfer feature I checked the status of a huntgroup containing 40 Logged in users with the Queuing option disabled. If no user logged in BUSY would be returned and callers were routed to a message staing the call could not...

Re FSA Compliance Not sure what formats they support Led to believe files must be encrypted

Agree with others. Line side recording I am currently installing a 150 line call recording system on a Version 5.0 IP500. You mention your client is a financial organisation Are they FSA regulated. VMPro creates WAV files which are not FSA compliant

IP412 Running Version 5.0 System has default ring tones for Internal & External call sources. When incomming trunk call is answered by Receptionist and transferred to a users extension they receive the external ringtone and answer with their name etc even though the caller is their...

I believe SSA will under Alarms on the Trunks date & time stamp every time channels are not available for outgoing alls. This may help in identifying the times of high usage. We (UK Based )use the TIM call logging package which supplies reports on trunk utilisation in graphical form Find it...

RJ45 on the BT NTE is for the presentaion of ISDN-30e services. If both sites are serviced by the BT X.21 presented link I assume it is a dedicated Megastream type service offering 1 or 2Mbits serial link. To use this line you will need a LAN to WAN data router to handle inter office traffic...

IP 403DT or IP 403DS Loading Version 3.2 onto an IP 403DT will disable the 8 onboard DT digital ports as Version 3.2 does not support them. As prevoiusly stated the IP403DS will support all versions up to the last 3.2 released

Latest 4.2 Phone Manager Client running on Citrix Only problem is some users receive the SPS Server Lock error message. They press OK to continue and everything works fine Has anyone else seen this message

Sorry for the confusion Free of charge from TRI-Line

Tim Plus from www.tri-line.net Supports up to 5 IP office system SMDR streams to a single application Either direct SMDR output from Version 4.2 or via a free of charge windows service program which stores and forwards SMDR records to the Tim Plus application Have a couple of clients running...

Merge problems well known in several software revisions Your 412 is running very old revisons Either have to live with your known merge problems or upgrade

Have seen the IP End Points error when the IP500 is in an SCN network and my client had entered an incorrect IP address in the IP Line Settings confusing the system which seemed to think it was supporting a non Avaya IP handset hence the error message.

My prvious statement about support for 4606's on Version 4.1 was based on Avaya's IP Office MATRIX document which states all of the supported handsets . 4600 units are on the list ??

Downgrade to 4.1 which does support the 4606

Did you upgrade the Expansion modules What type of expansion modules are connected to the 412