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  1. MariaH333

    Call reporting options for PCA and Lost Calls

    Thanks RGPTech. We've checked that and we do have them all lined up. Our target is always the same agent queue. Still getting these inconsistancies though. Does anyone use anything other than CCR or Xima Chronicall for their stats wallboard and reporting? Thanks, Mariah
  2. MariaH333

    Call reporting options for PCA and Lost Calls

    We tried Chronicall but found the single counter to be too limiting for us. Thank-you for putting it forward and noting that limitation so clearly. I'm hoping there is something else - surely PCA can't be too tall an order to get right in more packages. thanks, Mariah
  3. MariaH333

    Call reporting options for PCA and Lost Calls

    Dear Forum, can you recommend software (other than CCR) for reporting PCA and Lost Calls, from within a specific hunt group of customer service agents? Our results from CCR aren't consistant between the wallboard and the reports, and between reports, which is most disconcerting...

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