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Swap the cables with another shelf and see if the issues goes with the cables. Use the cables from the other shelf in the one showing problems. That will eliminate the cables from the possibilities. I've seem my share of 81s that suddenly, and inexplicably had bad cables. FIJI is a funny...

Does anybody know how to get "other" numbers into Corporate Directory on 7.5? The sets are all CRPA, and key 0 works just fine, but if you have a phantom, or even a DID up on say, key 5, how do you get CD to pick up key 5?

Has anyone upgraded to 7.5 with a Call Pilot MINI in the system, and did it work?

Thanks. If I knew what that was, I wouldn't have asked. Care to share?

Does anybody know the factory default login and password for CC7 ccms?

Indeed, it appears to be a bad dsp board. (again)

Hi, The display in the MGC is alternating between the correct loop (0 0 4 0) and E004. I have a couple of phones programmed, each can call each other, speech paths are ok. Calls to Call Pilot are ring no answer. acd/cdn programmed properly, agents acquired, vas id and elan are ok. MGC has 08 LW...

wow. I'm off to try it. Thanks

It's actually easier to manage when each number is pointed to a different CDN. You can track each one as an individual item, and still get aggregate totals.

Just sit at the oam prompt? (This couldn't be that simple..... We're talking Nortel here.....)

We're having issues with phones registering on a 5.5 system with an SRG. The phone will typically show "invalid TN", except that the TN is in the switch and if fine. When an EDD is done, the transfer to the SRG is successful. There are a large number of phones working just fine, but adding new...

Here's a gotcha that may be part of the issue: The Name display is controlled by NAMA. On an IP set running on 5.5, IF you have a call timer turned on, the DN will be displayed and the name will shift to the next line. This is particularly evident on the 1110/1120 sets. Where you may get...