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This may not be an Avaya question, but you techs are great. I have a lot of numbers in our incoming call routes. They all have a destination, but some of them point to the same destination so there's no reason why I wouldnt be able to point some of those in a different destination. My...

I just downgraded a system from R8 to R6.1 and now I can not log into the new system that was just downgraded. I just did the reset button for 35 seconds, but no luck. What else can be done, how do you reset the security settings?

Thanks for the reply intrigrant. I'm not sure where to enable disconnect clear. I assume it's analog lines. All calls coming into the offices are analog, right?

Well I thought this has passed, but it hasn't. This occurs at least once a week. Has anyone experienced this problem and find any solution? Recap: We're a mesh SCN and the only phones effected are the phones in the huntgroup. We have 4 offices involved in the huntgroup with 1 extension at...

I got everything to work. Thanks guys. You guys are way better than F1

Oh, thanks amriddle01. I'll try that

I keep forgetting to use the help. Every time I have an idea, I'll google it but then can't find an answer I'll email support and they tell me F1, but I always forget to check the Help. I think I found it. Incoming CLI?? As I am reading and looking further into it, I'm not sure if this is...

F1, so simple

I like simple. How do we configure IP Office to route calls by caller ID?

We are wanting to know if it is possible if our phone system IP Office 500 (I believe that's our system), I use IP Office 6.1 Manager. Anyways, is it possible when a certain call comes in if we can forward it to a particular line/extension/huntgroup? Thanks. I know it's real broad of a...

I actually just found internal auto-answer within the phone's menu under Features-Call Settings. I'll see if that does the trick

I hope someone can give me a quick solution. A user said he was going through his phone manager and somehow applied a setting that answers his line automatically. I've looked through IP Office Manager and Phone Manager as well as the phone's menu itself and could not find anything that...

I just tried again transferring and everything seems to be working fine. I think the user needs to hear the phone ring twice and then hang up the phone to send the transfer to the forwarded number. The user mentioned that once he hears the phone ring once, he hangs up and I think by waiting...

Hello I believe our system is IP500 V2 6.1. When an extension has the forward unconditionally on and set to their cell phone (91 before the areacode and phone number) if we transfer a phone call to their extension, the call never gets transfered. (Just did some tests) Here's an UPDATE with...

So far it has not happened again since changing the ring mode. No other troubles have been reported since making this change either.

Thanks for your help and knowledge, SCNIPOffice. I emaailed our install tech since we still have 1yr technical support available but I have not heard back from him. I'll ask him these questions and see if there's another work around with what I want accomplished.

Oh ok, our system is mesh definitely. This issue just started when I created the hunt group (1 reception from each office) and that is the only ones effected. This system was setup before I started so I'll have to find out the reasons for mesh vs star. Can you tell me some benefits from using...

Well I switched the ring mode from Collective Call Waiting to Collective. I thought the first would be good because call waiting can be displayed still. But if the receptionist is busy, the call should go to the hunt group anyways sooner without the receptionist being disturbed. Lets see if...

Thank you for the responses. I guess it happened again Friday when I left for the day and one receptionist was able to stop the ringing by unplugging her phone. SCNIPOffice, we are all in SCN and I believe it's star. I've seen the layout and how the offices are all connected if that's what...

I searched and found similar posts but all seemed to be outdated so that's why I am creating a new thread. We are using IP Office VM Pro 6.1 I have 4 receptionists at different offices. If an incoming call is unanswered at one office before 3 rings, the call is forwarded to a hunt group to...