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the swed congestion appears on the dchannel message of the tie trunk. I have the messaging turned on for the outgoing trunk that I am trying to reack and get nothingt so I assume its on the outgoing route. Cisco connect to the 81 as a pri. THe call type in cisco is unknown. Do the call type...

I have setup a tie trunk from a cisco voice gateway to a nortel option81. I can do 4 digit dial between the 2 systems, however when trying to dial out from a cisco phone through the nortel pbx it get a "swed quip congestion" d-channel error. It appears that the outbound calls will not transfer...

create a cdp for 1234 that routes to the external number. You will have to create a new rli that points to your external routes and uses a dmi to delete the 9

how do you login an i2050 softphone built as an acd set. when I select key 0 I cannot go off hook to enter an agent id and login. Also when I put a check in the symposium box under server settings on the i2050 configuration, it disappears. is there a license required to run a i2050 as an acd...

Thanks bignose21 for the advice...I have determined that in fact it is a codec issue with one side being G711 and the other G729a. I have change the zone setting to be BQ for both intrazone and interzone callsforcing the G711 codec. This is the only way I know how to force the codec. Is there...

We have a Succession Branch Office 3.0 loacated in London and our main office opt81c running Succession 3.0 software is in Chicago. We have an MPLS connection between the 2 sites. We also are using SCCS 4.2 When an acd call comes in to the branch office, it is routed back to the main office...

I have been trying unsucessfully to get the MY CallPilot application running on an External IIS server or on the Call pilot server itself. I get the same error on both installations "Invalid Credential" whenever I try to go toe the Mycallpilot site. I have absolutely no problem logging into my...

I am Trying to set up the remote text notification with no success. I have created notification device class and applied to the mailbox, but I get no notification. How is the email over SMTP setup? I'm trying to get it sent to a blackberry.