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and why the ACD? just hard fwd to the cell from the phoneset. make CFW key CFW 12 " well obviously because its more fun to overthink!!! That being said..I just did a hard fwd and it worked =) Thanks BigIndian!

Searched the various related posts here (lots of them) and have not been able to come up with anything which makes me think i have just stared at this for too long. Here is what I have DN: 2261 DID: XXX-XXX-2261 The user wants to be able to forward his phone to his cell number. The site has...

For the past few weeks I have been running a Verint integrated with Symposium on a 4.01 (yes i know its old and patching/updating not an option right now) Everything has been running ok. In this site I actually have two different VAMs(verint call recording server) which Ill call VAM1 and VAM2...

I am working on an issue where we are having some agents that are not able to log into a blended (outbound and inbound) envt. In comparing a good and bad phone(I have now compared 3 good and 3 bad) the only difference I see is on a good phone it has FCTB 1 and on a bad it has FCTB 0 I know...

Figured it out.. Had the DN and Position ID values reversed in the Verint Device Mapping.

I believe I have but im going to do it again.. Don't have my NTPs loaded on this machine but I forget what the next lines indicate though i know its related to Symp. SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19 SFRB 1 2 15 USFB 1 3 4 5 6 7 9 10 12 13 14 15 CALB 1 3...

Here is a TNB for one of the bad phones DES 125U TN 016 0 00 13 TYPE 2008 CDEN 8D CUST 0 FDN 2121 TGAR 0 LDN NO NCOS 5 SGRP 0 RNPG 1 SCI 0 SSU LNRS 16 XLST CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFD MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1 POD DSX VMD CMSD SLKD...

So I have 7 phones out of 60 that are failing on a Symposium + Verint setup.. They show as failed on the Verint side which typically indicates something not programmed like AST on the phones. I have checked all the important parts oft he phone for this and nothing was missed. The big...

The main reason im doing it is because I do not want to have to double tap circuits for the Verint project I was working on.. Right now their is one major route that handles both side and side b..

I have 2 sides of my one office which are different projects...Side A and Side B. Side A only has a specific set of TNs/DNs Side B only has a specific set of TNs/DNs What i would like to do is setup Side A to only use route 23 and side to only use route 20. Should eb possible with NCOS...

for this specifc project 1 (bch 12) 3 (dch 13) 4 5 6 7 8 25 26

that is their formula?? I wonder what that is suppose to do for them? What do they want from you? do they need Nortel Hex for each trunk channel? " Basically what you do is connect your loop to a VPP (coupler) which then connects to the VAM(main server) the trunk value based on the fomula...

We are doing trunk side tapping... The forumula Verint provided for determing trunk mapping on a nortel was 1000 * loop plus slot. So for example loop 3(pri) would be 3001-3023 while loop 22 nonpri would be 22021-22024

Which is exactly what I gave them so the problem is they can't seem to figure out how to do the trunk mapping correctly for their Device file.

Anyone setup a Symposium + Verint Call recording envt? I am having a horrible time getting this to work. Basically the verint connects to the Symposium/Meridian Link to get CTI. Along the way you have to map certain trunks and we just can not seem to ge this to match up. Hopefully someone...

Well..as always ..this site comes through quickly.. thanks, worked perfectly!

Working on integrating a Verint call recording into a Sympoisum 4.x envt and the manf needs to get the TN values in hex or decimal in a list to create what is called a trunk mapping. A co-worker of mine believes that the engineering NTPs explain how to convert it but I do not have them avail...

3000 worked.. Thanks BI!

ANyone know the default TCP/UDP port for connecting to Sympoisum? I am trying to set up a call recording system and the manf needs to know the port..

Looks good.. SERVER TASK: ENABLED ELAN #: 16 DES: SYMPOS APPL_IP_ID: IP HERE LYR7: ACTIVE EMPTY APPL ACTIVE