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  1. bvnross

    UCCX: CISCO Workforce Management (WFO) Teams Grayed Out

    Thank you for reply. The capability would be adding the supervisor to a team after their group. From there the that super would be able to run reports and statistics on each agent. Problem is I can't get the super into a team. Only groups. Very strange.
  2. bvnross

    UCCX: CISCO Workforce Management (WFO) Teams Grayed Out

    I'm setting myself up in WFO as supervisor. I successfully added myself with no problems. I linked up my AD account and added myself to "Assigned Managers" to each group in group administation. When I log into Quality Management Desktop I get the following prompt: Supervisor is not...
  3. bvnross

    IPCC (Contact Manager) 2 calls showing on hold / All agents "ready"

    Correction on my verbiage. I'm still stuck in the mid 2000's. This is UCCX, thank you.
  4. bvnross

    IPCC (Contact Manager) 2 calls showing on hold / All agents "ready"

    Hello, I have a queue which is showing there are two calls on hold but we've got agents who are in ready status who cannot grab the calls. Is there a way to clear? Thank you any help is greatly appreciated.

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