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  1. mdiaczyk

    cc batch issue micros 3700

    Okay It means a card number is bad. I had the first digit dropped off of one of my cards. I hope they are not using this as a ploy to get people to sign service contracts. I wonder if tonight's batch will go through.
  2. mdiaczyk

    cc batch issue micros 3700

    I have been having a problem with my credit card batch. I use merchant link and merchant services. Since wed 10/27/2010 apparently we had a bad card on Wednesday. Since then the batches have not went through except when I manually pushed them through. Every day went through except Wednesday...
  3. mdiaczyk

    micros 3700 database fault.

    Okay I figured half of this out. Downtown Sarasota is fixing the street lights and pulling wire. Our ups is not big enough to put up with a ten hour power outage. The other issue is Comcast has been going up and down. Where the lines cable tv lines down to the ground could have been nicked...
  4. mdiaczyk

    micros 3700 database fault.

    Okay I looked at the log. This is what I found. Sat Aug 28 16:47:15 2010 | MICROS4 | 3700d | 3f8 | Op step changed from [39] to [1] after [runDBMS] [FAULT] | 3700d | 48c | current working directory for process [runDBMS] [D:\MICROS\Common\Bin\RunDBMS.exe ]...
  5. mdiaczyk

    micros and internet connection.

    Can I use a dynamic Ip address with Micros and merchant link. The only modem Comcast Business class will give me is an smc 8014. I have reboot it every day. If I get a dynamic IP I can use a Motorola or my own modem. Better quality. They will not let us use a cisco unless we buy a class c...
  6. mdiaczyk

    micros 3700 database fault.

    Once or twice a week I get a fault on the micros control panel under database. What causes this? Is this something I can troubleshoot? What causes this? In the log it says rbdbms fault.
  7. mdiaczyk

    micros 3700 report period question

    how do I pick up the reports for I guess it from previous accounting periods. I tried to do it from the micros security console. But it said something about being improperly licensed.
  8. mdiaczyk

    Micros 3700 Idn printer setup

    Okay I looked at the back of the terminals I have a phone cord looking thing on the idn port with a cable connected to a a 9 pin connector which connects to a bar-code scanner. Which means my kitchen printer is connected to com5 on one terminal. What do I need to setup the IDN printer interface.
  9. mdiaczyk

    Micros 3700 Journals

    Can these be saved as a text or excell or csv file. So I can read them in a spread sheet program. Thank you.
  10. mdiaczyk

    Micros 3700 Idn printer setup

    What do I need to setup an IDN printer? Here is what happened. My printer is connected to rs232. It is not working. The first thing I did was connect this printer to the other work station and it worked. I tried swapping the cables out no luck. I am thinking the interface on the terminal...
  11. mdiaczyk

    Micros dealing with batched cc screw up

    I had an issue last week where a customer was overcharged by $140.00. The batch has been sent out. I think my mom made things worse. How do I give the customer a credit. Yes we are on merchant link. He was charged twice on the same check. My mom reposted the check. There was two credit...
  12. mdiaczyk

    rebuilding the database and other issues on micros 3700

    What is involved in doing this? I also want to move a terminal, but this terminal is connected to my kitchen printer. When I move this I will not use the cash drawer or recipt printer. The last issue we have, is there an easy way to put barcodes of items in and keeping track of quanities on...
  13. mdiaczyk

    Micros 3700 End of night auto sequence does not complete.

    Thanks I removed the -V and it worked so now how do I rebuild the database MD
  14. mdiaczyk

    Micros 3700 End of night auto sequence does not complete.

    Steps 14 and 15 did not complete which are purging the closed checks and backing up the data base. From the log step 14 D:\micros\res\pos\scripts\backup4.bat failed returning error code 3 This is what is in the batch file DM -UID 999999 -PWD 999999 -B -K -V Step 15 Sequence # 10211 Step #...
  15. mdiaczyk

    Micros 3700 system sales report printing issue.

    I am having an issue printing reports at the point of sale terminal. I can print any of the reports such as the clock in report but I can't print a system sales report. When I press print system sales report it prints it next to the server which is not where it should print. How do I fix...

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