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  1. TeleTeri

    Comm Manager Call Center Agent- Using a Coverage Answer Group for RONA

    Hello- First time Poster. We're running Aura Communication Manager R 8, and I'm looking for a better way to program RONA for our suicide Hotline, as well as if no agents have pushed their Auto-in button. The programming is very simple: queue-to skill 390 pri l goto step 7 if expected-wait...

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