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Thanks for the response Nortel4Ever I tested the setup you described yesterday before posting, albeit with different timers (no answer timer=20s and voicemail timer=45s) With all 6 extensions within hunt group Extension 1 - 20 seconds Extension 2 - 20 seconds Extension 3 - 5 seconds voicemail...

Hello We are migrating from a CS1K to IP Office. We have a large number of hunt groups, both linear and RRB, with/without voicemail. We want to replicate the following example CS1K hunt group setup on the IPO Linear/Sequential hunt group 6 extensions within group, with option to opt in/out...

Will do. Cheers

Thanks for the quick response Firebird. Looking at the options, the system speed dial looks to be the easiest for oursleves to cover in-house and from the way you describe will defintley cover our requirement. We will give that a bash over the next few days. Cheers again.

Good Morning BCM400 Version 3.7 We have a requirement for an extension to be setup to allow access to a small number of external numbers only. Ideally this would follow the process of setting up the relevant external numbers to correspond to the keypad i.e. dial 1 for external number...

Thanks for the feedback from all. We do receive notifications of leavers but sometimes the associated position is placed on hold where the post may be filled at a later date and Sections want to hold onto the extension 'just in case'. In addition users move within our company and are then...

Good Afternoon Is there a way to establish when IP extensions were last used? We have historical issues with staff members leaving or moving on and their associated IP extension being left in circulation. In the past we have addressed this issue by requesting an up to date extension list from...

Sorry for taking so long to respond holdmusic32 Still haven't completley got to the bottom of this one but eventually installed a replacement 4550 switch with a lower code (matches the same code as the rest of the 4550 nodes on the LAN) and this has cured the issue. Suggests was either an issue...

Afternoon Bit longwinded this one........ We have an issue where IP sets on a ‘Secondary’ site won’t boot up – the set simply just continues to display ‘restarting’. 'Voice VLAN' (VLAN 2): 192.168.38.0/24 'Data VLAN 1'(VLAN 1): 192.168.8.0/24 'Data VLAN 2'(VLAN 5): 192.168.67.128/25 We have...

Thanks both I have reported to our maintainer..........

Minicompbx Print out of TTY shows; TTY 0 : ENBL TTY 1 : DSBL ( MGC 0 0 ) TTY 2 : DSBL ( MGC 0 0 ) TTY 3 : DSBL DES: PTY_1 TTY 4 : DSBL DES: PTY_2 TTY 5 : DSBL DES: PTY_3 TTY 6 : ENBL DES: PTY_4 TTY 7 : ENBL DES: ONSITE TTY 8 : ENBL ( MGC 4 0 ) TTY 9 : ENBL ( MGC 8 0...

Cheers Firebird CDR printed off below. It doesn't mention anything specifically about MGCs within here just that it uses port 2. Does this mean that port 2 on both Cores MGC 0-0 & MGC 0-1 will cover CDR or does it need to be specifically setup for MGC 0-1 port 2? TYPE CDR_DATA CUST 00 CDR...

Good Afternoon We have a CS1000E with Call Servers (MGC 0-0 & MGC 0-1) split between 2 locations - both of which are on the same Campus LAN. Our Call Logging system is connected to MGC 0-0 on port 2. We want to move our call logger to MGC 0-1. I have printed off the ADAN settings as thought...

Afternoon We have an Avaya ERS5510 switch running with advanced routing software connecting to our managed WAN. We have a seperate Avaya ERS5520 stack (2 switches) so server a bank of servers. The 5520 has a single trunk port (switch 1 port 48) connecting back to the 5510 (Port 24). To add a...

Hi Marc Thanks for all your help, this is making a lot more sense now. I will download a MIRAN guide and check the amount of channels we have (think it is 2) and see how I get on. Thanks for the further offer of assistance........... Cheers Again

Hi Marc I don't really want to change the consoles at this stage - although it is something we have spoken about. We have a MIRAN card (MRN3) which we use for MOH. We also have over 500 RAN routes available on our CS1000. Do you have a quick overview of how we could set this up or which avaya...

Hi Marc Thanks for the reply. I understand the option you provided for out of hours. For during the day. If we can't use Call Pilot for the wait announcement then what would the alternative be? We also have CC6 (soon to be AACC6) installed. This uses Call Pilot for announcements and the...

Afternoon CS1000e running Rls 7.5 Call Pilot 600r Rls 5.0 We have 2 2250 consoles to cover our main DDI number. Callers simply queue until they are answered. Out of hours the operators place the consoles on night service and calls are then forwarded to the Nite position which is a single 500...

Afternoon We have a CS1000E running release 6.0 Call Pilot 5.0 Contact Centre 6.0 (CCMS/CCMA co-res, CCT & CCMM) We are due to have a call recorder system installed within our network to cover calls running through our contact centre - the agents are fed via our CS1000e and use i2004 IP...

Afternoon We have a CS1000E running release 6.0 Call Pilot 5.0 Contact Centre 6.0 (CCMS/CCMA co-res, CCT & CCMM) We are due to have a call recorder system installed within our network to cover calls running through our contact centre - the agents are fed via our CS1000e and use i2004 IP...