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I have been assigned a task to find a good vendor for a maintenance contract. We currently have an Option 81C with Call Pilot, as CS1000 with a call pilot and contact center, and an AVAYA 8700.. just from a high level, without getting into software releases and port counts, blah blah blah.. is...

I have a new PRI being installed to replace an existing one. The new provider could not exactly match the existing config exactly. It's been a while since I have done this.. can I just modify the existing DCH, route and trunks or does everything need to be outted and rebuilt? Thanks.

I verified that they did, we're good there..

I EDD'd after I bumped the CRs.. then about sysloaded after some maintenance on the UPS.

ok, so after following both recommendations to the AVAYA site, I am surmising tat there's no way to do this without involvement from AVAYA, is that correct?

The system was actually sysloaded since this msg and seems to be running fine. This happened once before when we had another "power spike", only that time I had to replace 2 TMDI cards. Of course the carrier was not at fault. I now have them verifying the grounding specs. I bumped up the...

How can I find out what patches are recommended for a particular software release?

I'm more concerned at this point with the ERR5110, as it is appearing with much more frequency. I don't recall seeing it before.

I got a call at midnight regarding the CS1000 having experienced a "power spike" and service being effected. I dialed in and reset the spans, as the channels has become disabled. This morning, I dialed in, to make sure that everything was ok, and no errors were being taken, and I was greeted...

and thanks, by the way..

yeah, this is running strictly voice traffic to the CP. I

I have a point to point PRI between 2 sites that are passing VM traffic to a Call Pilot. I am having issues with the circuit dropping intermittently. I am new to the troubleshooting of this issue, but ne of the first things that I noticed was that the channels are configured as 3VCE as opposed...