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  1. phonman1970

    Direct Dial Hotline

    Thank you all, I got it working with ?D the hunt group number and dial ext.
  2. phonman1970

    Direct Dial Hotline

    Tried that one as well.
  3. phonman1970

    Direct Dial Hotline

    I am programming a short code on a user and trying to get it to when someone picks up the phone to get dial tone it dials a hunt group. I have tried the ?D for the code and both direct dial and direct dial hotline and the telephone number is the extension of the hunt group. What am I doing wrong?
  4. phonman1970

    Hunt Group Call Log

    THANK YOU!!!
  5. phonman1970

    Hunt Group Call Log

    That is where I have it enabled, is there somewhere else I am missing?
  6. phonman1970

    Hunt Group Call Log

    Ok, I have a system that I need to see the call log active on a phone for calls coming into the main hunt group. I have the call log box for hunt group checked and tested and no log is showing. After saving it should be instant right? Or am I missing something else?
  7. phonman1970

    Best thoughts to create a VM only user on release 9 with VM Pro.

    I need to create a a couple dozen users that will need their own VM only extension. I am thinking creating the user with none chosen for extension type. Any thoughts or ideas for best practice doing this?
  8. phonman1970

    Delay AA timeout back to main hunt group

    Why upgrade to 9.1? Does it offer at least a target for the timeout? What else does it offer?
  9. phonman1970

    MOH

    Funny! Another typo, holdmusic.wav.
  10. phonman1970

    MOH

    Sorry, that was a typo, it is labeled holdmusic.com
  11. phonman1970

    Auto Attendant Issue...

    I would go: 0 transfer to your site operator 1 dial by extension 2 dial by name either first or last 3 for dept 1 4 for dept 2 5 for dept 3 etc. then when they press 1, 2, 3 or what ever number have it go to another auto attendant menu with another list of actions like you want.
  12. phonman1970

    Delay AA timeout back to main hunt group

    No luck on the short code with voicemail collect for the ext at front desk. Going to just have it do a normal transfer to 101.
  13. phonman1970

    MOH

    I can not get the music.wav file to load. I am sure it is in the right form and I have it in the file location on my laptop. But when I am connected to the IP Office and force reboot it does not load. Any thoughts?
  14. phonman1970

    Delay AA timeout back to main hunt group

    It is embedded voicemail and the release is a newer release as it is a new install. Have created a short code that is a voicemail collect with target of one of the main users in the hunt group for dial 0 and will try the Short code for the fallback and try all suggestions, thank you all!
  15. phonman1970

    Shoretel Communicator and Outlook crashes

    Also read there is a bug with the communicator on build 13.3, I had an issue with it doing it on mine. I went to a previous build and issue went away. When system was updated to newer build I updated communicator to that build level and no more issues.
  16. phonman1970

    Delay AA timeout back to main hunt group

    I am not finding an answer to when inbound calls go to a hunt group then thru short code and overflow group busy etc, it goes to the Main AA and if none of the options are pressed and times out, I need it to go back to the main hunt group. Can someone help?

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