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That model can work with the BCM if you use it on an analog port.

Are you running the latest patches? If not you should update.

Not sure, but if you are looking for forward voicemails and faxes, you can simply not use UM and go into the MailboxManager and enable forwarding of VMs and Faxes to an email address in your groupwise system.

Are you using a VPN? This is required for remote IP sets.

I need to have messages purged from a voicemail box on a regular interval. Under class of service, I set "Msg retention Period" to 7 and 1 and the messages are not removed ever, unless manually deleted. Am I misunderstanding the function of retention period? Can someone offer advise?

I had this problem with nortel 8x24. I had to take out the application card and remove and re-solder on new capacitors. These capacitors would hold a charge and allow the configuration to be retained when power is removed. I guess they go bad when the system ages. Perhaps your system has a...

Also, a VPN connection is needed if you are running this system over the internet. It will not work without it.

Does anyone have any further advice on this?

You can set up a forward of messages to more than one destination address in the mailbox manager. This will forward all faxes to the specified email addresses. It works well. Then you can simply delete the old faxes messages from the outlook integration piece.

To accomplish you goal, you can simply not use the integration software for outlook. All you need to do is log into your mailbox manager http://[ip of bcm]/mailboxmanager Forward your messages to your email address, then your rule will work fine.

I made an incoming call from my cell and watched the BCM monitor. The original call has my cell # on the callerID. When I am transferred to a DN from the call que the BCM indeed connects a new line and briges the new call to that line. That would be why I get the ID of the main number. The...

Snowman, thanks for the recommendation. All incoming calls on the 'Line Monitor' tab have both names and numbers. It's almost like those callers which press an option to go into a call center que, get their callerID stripped. It's almost like the BCM transfers them to call center, and then they...

Okay, so when I try that it does show callerID info. However, the callerID info is for our main incoming line; it does not show information for the actual caller. To reitterate: If I call in on my cell phone and dial my DN, I get callerID. If I call in on my cell and access the call center...

So i'm not the only one experiencing this problem! Dewey, what is FTR811? Does anyone else have any idea why we do not have callerID on incoming calls?

The option was checked to show the caller name and number already; still no callerID. The lines are from a pri. S

We have a BCM50 with call center. No callerID is displayed when calls are routed through call center. However, if a caller dials my extension, the call rings with callerID. Does anyone have any thougts as to why call center does not carry through or display the callerID? Thanks!

Thanks for all of your help. It turns out that the user was logged into call center over the weekend. Once the user logged out of call center the beep stopped.

There is no maintenance folder anywhere in the element manager.

There are no lines on hold. The DN has been unpluged and replugged in with no resolution. The problem started apparently spontaneously over the weekend. I cannot think of a cause. No changes were made to the BCM.

We noticed today that one of our DNs is beeping every minute - exactly. It's the same tone as one that is received when a call comes in when you are on DND. Does any one know why this is happening? How do I resolve this strange problem?