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Last time I used it I only used one Key and 1 Analogue. Can't think of any other way around it, sorry.

The site I tested it on has 3 sites all running Rel 8 UR1. To be honest, I currently don't trust anything above UR2. (Even UR2 is hit and miss!!) Cheers

Where did you get that information, I have just tried this on one of our sites that have all extensions programmed in the Remote BLF and ops man will happily move, Delete and Change Resiliency. Are you sure the issue you have is not related to one at the crappy Release 8's UR3 or UR4? Regards

Add Keys 6001 to 6004 into ring groups. Add the analogue extension into each ring group and then add the 4 ring groups into the Hunt Group intsead of the 4 keys. The key and the anlogue will ring at the same time. Hope that helps.

Hi Ron, Totally Agree. Don't see why the remote BLF form is not automatically updated with every new extension. Seems a bit short sighted to me. It's just another thing to remember each time you add an extension!! Regards TheInstaller

Just Add the extension to the remote BLF form and it will appear on the Console. No need to create BLF's anywhere else. Best Regards

Do you have your applications record? If so you can sync the system with the Mitel AMC.

Hi, Is your External address dedicated to the Teleworker, I.e. Isn't used for SMTP collection etc. Are you natting the outside address to the Inside address and vice versa? Are you able to setup in server gateway mode as this often works much better? Put one Nic directly on an external...

Yeah, Kwb is right, should have mentioned it needs to be a dedicated Alog. Cheers

kwb is spot on. Export, Modify, Import. Much more reliable and much less messing around!!

Hi Kwb, We have been done this route before, took them ages to except that the teleworker works in this way and is secure. Problem is that we are dealiing with a client who is totally non-technical and Knows little about how these things work. How she became a Comms Manager I will never know...

Do they really need CallerID on an Answering Machine?

Hi Kwb, Waiting for it to Happen Again so I can get some Fresh Logs but yes I believe there may be some lost packets. A couple of weeks ago the system halted and had to be rebooted. Mitel came back and said it was because of a couple of phones. They did not make any suggestion as what to do...

I have a customer who has an issue with Phones Cutting off and then displaying "Connecting to LAN". The Phones are all 5330's. Any ideas?

You have to go onto the Night bell extension with a pot phone and manually call forward the phone to voicemail. It should then follow the call forward after the bell has rang. Hope this helps.

Totally Agree. ACD is Longest Idle agent and that's that. It would be nice if there was more options in ACD as it hasn't been updates since year dot. Found out the other day that you cannot use mobile extn with an ACD Agent. How poor is that!!

HI Nigel, There have been a number of issues with the new 5302 handsets. Do you have access to Mitel online. Worth looking at Release notes and TIB's to see if your issue falls into these.

Just dial the access number from phone 1, press * and access phone 2's mailbox. Alternatively, program a message lamp key onto phone 1's handset and when there is a message they get notification and when they press the button it will dial the relevant mailbox. HOpe this helps.

HI Loopretnav, Do you have individual Mailboxes for 2830 and 2877 or are you trying to use the default General Greeting. Best Way is to send them to a Nametag hunt group and then to the relevant mailboxes. There is no real benefit for splitting the voicemail ports up for each tenant, is there...

Hi Glenn, This Customer is Paranoid about security. They won't allow direct access to the Mitel and won't use products like go to my pc. Looking for more of a hardware solution. Thanks Anyway.