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Hi, I have a client that is requesting the following type of call routing: when he receives an external call when calling 613-592-7849 to go to a hunt group and, when he dials the extension 7849 the call should go to the extension 4232. What I'm saying: is there a possibility to bypass a DID...

Try to add your controller IP address to the "Trusted Sites" in Internet Options from Internet Explorer. You should add "http://ipaddress", then close and restart IE.

Hello guys, From some time my controller keeps generating a lot of logs which to me doesn't make any sense. So if you could give me some hints it would be much appreciated: Software 333 Warning 2011/Feb/18 09:50:35 Call Control - Software SWERR invalid return code, OFFSET 2:$76C, PC...

We have the same problem on many controllers. I opened a ticket at Mitel and all that they could do was to blame it on the providers. And all this after months of troubleshooting. Of course it's not from our providers because from the same provider there are calls with call duration and there...

Mitel Enterprise Manager - Release 6.2 - PA20100038 "Support for the 3300 MXe III Controller In preparation for the introduction of the 3300 MXe III Controller later in 2010, Enterprise Manager 6.1 SP1 will support the discovery and inventory addition of the 3300 MXe III Controller." So, anyone?

In the Enterprise Manager Sales bulletin I saw a reference to a new controller (MXe III). Does anyone has a information regarding this new controller?

What's your DID range? Maybe there is something we can do. At least you have to add a digit in front of your current extension numbering.

First of all, thank all for your help. Let me update: OPS Manager is programmed to backup automatically the system. It seems that from time to time the backup hangs up and OPS can't finish the backup. I deleted the backup policy and I will try to update you later.

@M1tel: this happens very often (once a week): we can not reboot the system every time. @IrwinMFletcher: could you please give me some details about how can I check the VM and how do I restart/reboot the voicemail? Thank you.

Hi, I have a MXe controller (v9.0UR3) that has the following problem: - when I try to login to the web interface I get the message:"The 3300 ICP Administration tools are starting up.PLease try again in a few minutes". I should mention that the system is running perfectly (all IP phones are up...

This is not a software issue. It is a simple command that requested a confirmation. Try just cu issue "force" or "yes" in the command box.

Does anyone know if "call me back" or "leave message" features are supported between a Mitel SX2000 and a CISCO through a Qsig (ISO version) connection? If so, do you have any tips for me? I can't manage to get it to work. Thanks.

One of my customers is asking me if Mitel MN3300 supports E.164. I'm not exactly sure what this protocol does (it replaces the "00" from international dialings to "="?). Anyone any idea? Thanks.

It's a MAS full package version 1.2UR1 in gateway mode. I'm not able to join a web conf from the internet. We have setup an external iP and an internal ip.

Does anyone use the collaboration part from AWC? I'm trying to join a web conference from the internet and I can't manage to do that. From my internal network it's all fine. I only use one public ip. Should this be the cause?

Sorry for the ambiguity; I meant: copy the EM kit from cd to the windows partition (C:/ in your case). The try to reinstall the application with the administrator user.

Try moving the kit to the windows partition; make sure you have administrator permissions when you reinstall.

Thanks kwbMitel. That's want I needed to hear. In conclusion this is the way that was intended to function: the cell phone to ring almost in the same time with the desktop extension. Thanks all for the advices.

People from my costumer that are using the mobility feature are complaining that the cell phone rings too soon. they would like at least 4-5 rings on the desktop phone before it gets twinned on the cell phone. Any thoughts? Thanks.

I didn't made myself understand. My intention is to increase the time that the desktop extension rings before the Mobile Extension passes the call to the twin extension.