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  1. phoneboy21031

    routing a call to two destination simultaneously

    IF Q-sig is working and setup properly, the extensions on the Nortel should work, on a basic level, same as if they were on the Avaya. In theory, you should be able to put those extensions in a pickup group or bridge the Avaya extensions to them. EC-500 should not be necessary when running...
  2. phoneboy21031

    Auto -in button not working

    Since it's working on other phones, try dialing the appropriate FAC directly from the phone. That's really all the auto-in button does anyway. Also, verify the hunt/skill group settings on the agent page and the tenant assignment for that agent and the associated station
  3. phoneboy21031

    Avaya BCMS VU

    BCMS VU is very finicky. Make sure the user name in the client setup is EXACTLY as it is on the server. I believe they are case sensitive too.
  4. phoneboy21031

    Avaya 8700 event 151

    Been researching this for several weeks now. If you understand how VDN skills and VECTOR Q to (1st, 2nd, 3rd) works then you'll understand this. Problem is error says no VDN skill defined but I've been though all of them and they're all defined. Error is intermittent and only a very small %...

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