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I have a remote site that would like a fax machine installing using an ATA converter. The ATA installs fine and registers with Call Manager, but when I try and send a fax it won't dial out. I should add the gateway the device is using is an MGCP gateway using a westell box to connect to a...

I don't know whether you managed to resolve this issue or not You will generally hear the "Opening Greeting" message when Unity is unable to find the mailbox. Is the device extension number and the unity telephone number identical. You’re not stripping numbers or anything off like that. Is...

I have an issue with my current CCM setup. I cannot make incoming calls into the ISDN30. Outgoing calls work fine, but incoming calls get to the gateway, ring the handset but when you pick up there is no voice. Also the user making the incoming call has no ringing tone. I've looked at the...

Does anybody know how you can override the caller id block on Cisco Call Manager. I have a site set up with the caller id block setup on the gateway. The problem I have is the customer would like the caller id block to remain but they would like to disable it for individual calls as and when...

The way I get round it is to give the PA and the Director a handset that will allow multiple Directory Numbers. I use 7960's but I think the 7940 may do it. Then I give the Director two lines. The first is the Directors Direct Dial or Extn number depending how your phone system is set up. I then...

I having some trouble setting up a new location within our CCM cluster. I have configured CCM the same as all previous sites using our standard model, and the same with the Cisco 2811. I can make outgoing calls no problem and have two way voice. But when I call into the gateway on a DDI from the...

Cheers whykap, I been through the CSS's with a fine tooth comb and found the internal CSS for Unity, All working now. Thanks again.

Unfortunateley yes, even if the status is set to on the device will not light up

Alright guys, like a few of you on this forum I'm fairly new to CallManager, learning on the job they call it, I have set up a new site within the last week, needless to say I'm fairly pleased with myself, but none of the Unity MWI lights work. I've tried calling the port numbers to turn the...