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  1. jk77

    Supervisor Mode

    Thanks for the info guys...will do!
  2. jk77

    Supervisor Mode

    We have an Avaya Definity G3 PBX. Is there such thing as a "supervisor mode" where our Help Desk manager can monitor (listen in on) Help Desk agent calls? I've searched the documents specific to the PBX, but cannot find anything that looks applicable.
  3. jk77

    BCMS Agent Login - time of day

    Hi Folks, We currently just use BCMS reports printed daily/weekly for our Call Centre statistical resources. Is there a report I can generate that captures the time of day each agent has logged in? Thanks in advance. jk77
  4. jk77

    Swapping Cards

    One of the more simple questions I am sure. Avaya Definity G3si. I simply need to swap out a '8 port hybrid' card for a '8 port analog card'- same slot. My understanding is that the PBX does not need to come down. What programming would need to be done for the card to be recognized?

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