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  1. tek4tip

    Remote Agent Setup & Call Reporting

    We are currently running CS1000 RLS 4.5 with SCCS 5.0 software. I have been tasked to come up with a solution to track/report on a remote SCCS agent. My PBX vendor suggested that the best possible way to establish the agent would be to place a small 221 Contivity box (to establish a tunnel) at...
  2. tek4tip

    Following where transferred calls go

    regarding tracking calls transferred outside of the accd queue using CallbyCall reports; here's the answer I got back from NextiraOne: The event data within the call by call record shows the DN of the transferred destination...it doesn't say what happened to the call once transferred( for...
  3. tek4tip

    Symposium Call Center Server Call-by-Call "Call ID" report length

    is the Call by Call Call ID report field limited to 9999 records?

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