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Hi All, Calls are being recorded to users mailbox folders, We cant open the files on the users folders, error is "windows media player cannot access the file" we have given everyone access to the folder Rgds Tom

Thanks Janni, We have been using manager, which routes the recordings to users mailbox. This then affects user mailbox. Is there a walkthrough how to do this on VMpro. we require All calls recorded Announcement only on incoming Recordings then go to folder , with subfolders of extensions...

That only has the option to Play advice on call recording. whichsurely is inbound and outbound. I want to turn of advice outbound. Ta Tom

Hi All, Client requires recording on inbound and outbound. Can we turn the "your call is being rcorded" message off on outbound. Not the actual recordings, the message. Thanks as usual. Tom

yes , its on excahnge. Turned off web installation in custom and its now going on. This is not required. Tom

Hi All Trying to install Vpro 9.1.10 onto exchange 2016sp2. Vpro complaining required iis components not installed. IIS is working fine? Ta as usual. Tom

Hi ALL, Is preferred edition required to run onexportal. On ip office on 9.1 Thanks as Usual. Tom

Hi All, We have successfully setup a link between both systems and we are able to call internal extensions over the VPN without issues. The Avaya users would like international calls dialed from the Avaya to have the call dialed from the Shoretel. Any advise on doing this? Users at the Shoretel...

Hi All, we used to use phonemanager to test calls whilst remoting into a clients server. Is there another option, where no licence is required, for ip office 500? Ta Tom

Yep software same on admin and voicemail , Just reset the service as suggested. Rgds Tom

I called the voicemail number today and phone rang instead of going direct to voicemail. Asked a user to dial *17 and vicemail was not up. Tried calling the voicemail number again and it was up. The voicemail numbet is a number that directly goes to a voicemail module. Tom

Hi All, Version 7.36 software on ipoffice. Voicemail is dropping periodically. Service seams fine. Any ideas? Tom

Original ext. voicemail. Tom

Ok Thanks Looks like we will have to change as you say. Rgds Tom

Unfortunately we have call routing going on where eg, if an external user connects to vmpro and dials digit 2 followed by 2 other digits, then call is routed to the correct extension. I believe this is taking precedence, as we now have two entry's, eg. 210 and 211, which are pointing to hunt...

Hi All Voicemail pro directs outside calls to a user’s extension. Users would like the ability, where if they don’t pickup, the call forwards to another extension. If this is not picked up the user would like the call to go to to their voicemail. Can anyone assist? Thanks Tom

Hi All, Whats the best way to park, hold a call on one extension, and pick this call up from another, without initiating a transfer. Thanks as usual? Tom

I feel silly now, figured it out, there is a VoiceMail destination on the incoming call route which does all this! Have a good Easter. Adrian.

Hi there, running 5.0 (26) and trying to access a Hunt Group Voicemail (embedded) to change the greeting. An incoming call route points to the Hunt Group. I have tried pressing 8 to interrupt the greeting, set DTMF 3 as a breakout but I cannot seem to get the breakout to work, almost as if the...

Hi All Unfortunately our client has analogue trunks in and out on an ip500 , and he has just noticed some of the calls don't hang up correctly. I seem to remember something about the analogue lines being set to loop start. Can anyone recommend the settings to ensure a hang up. on system manager...