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That was it, thanks guys!

I have a lab system that the dial by name feature in the auto attendant never finds the users name. We have full names defined under the users as <First Name>space<Last Name>, and the auto attendant Dial By Name Match Order set to "Last then First". When we dial in and get the menu choices, we...

You are correct on the licenses, which we have. It turned out to be how I set up the inbound fax numbers. We pointed all the phantom TN's to the single CDN for CallPilot (in this case 3450) and had each SDN use Express Fax Messaging pointed to the specific users mailbox. By creating a second CDN...

Anyone know of a way to turn off the Personal Verification and fax transmission instruction messages on CallPilot? My customer wants it turned off because of too many dumb users getting confused when they hear it. I looked in the mailbox class, and under prompt customization, but found nothing...

I received a request from a customer about migrating all their client PC's from XP Professional to Windows 7. I have not found any information on the Nortel website, either in the "Knowledge Base" or PIC bulletin library. Has anyone heard anything?

Quoted From: trvlr1 A couple of years ago we had something similar happen. some time after an upgrade to the PBX/Symposium we tried to add another agent (300 licenses/60 agents programmed) and could not. We found that the Nortel configurator had spit out the key codes for the upgrade...

Only error message is the SCH0710 at the last ACD prompt in LD 23. I only posted he ISM's for ACDN by hand, I don't have a .txt copy of the whole SLT to add right now. For ACD Queue, no other ISM limits will affect ACDN.

I have a CS1000M MG on S_5.50J. The ISM says: ADCDN 24000 LEFT 23972 USED 28 I know we only have 240 available, but we are no where close to that number. We were at 29 used, but I outed one with no agents while testing, hoping I could then add one. Nope, and I could not put back the one...

This definitely sounds like calls going to the DFDN or ACD Queue directly. You didn't say how long your Symposium has been in service, but a long time ago, I had a customer who had their Symposium for several months, and was experiencing the same thing. It turned out that when the Symposium was...

The Server Supplementary CD has SU 0505 on it, which was included with the software order. I am told by a Nortel Engineer that I am working with on an open case for another customer that SU06 has just been released. I just verified that by going to the Nortel ESPL. I will have to read up on it...

FYI...If you review the latest SCCS Service Pack/Hotfix .xls from Nortel, it says that Windows 2003 SP1 is acceptable for a Co-Resident server. If you have the Server Application CD-ROM Version 5.00.00 Revision 5, the platform compliance check still wants to see Windows 2003 SP0, and will fail...