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I have a vector that routes calls to different VDNs depending on the call type selected by the caller. The call type VDNs are set to override the main VDN so the call type is displayed on the agents phone. However, the VDN name is also displayed on internal caller's display when the call is...

Nevermind, I figured out that IP Agent is looking for the VDN name as the condition instead of the VDN extension. I did not see any mention of this in any of the documentation that Google returned for IP Agent screen pops, so hopefully this post will help somebody in the future.

I am trying to pop a screen with IP Agent for calls that come in on a specific VDN. The screen pop is working, but breaks when I specify to only pop for a particuylar VDN. It seems like the VDN extension is not being passed to the IP Agent software. I figure it is a setting on my VDN, but I...

When I set an agent's phone to auto answer icom it will not allow them to log in. Well, it sounds like it logs them in, but does not show aux work or auto in status. Attempting to login again produces the same results. I do not need the to auto answer acd calls so setting to all is not an...

Is there any way to have a hunt group name show on the agent's display instead of the VDN name? I know it is possible to allow override on the VDN but this seems to only replace the name if another VDN comes later in the call routing. I don't really want to use up extensions just to create...

I will look into that. Sounds expensive though.

I have been asked to find a way to have voicemail messages transcribed to text and emailed to the recipient. Is there anything like this available for a "reasonable" cost? I am just investigating and am not sure how much the company is willing to spend to make this happen.

Thanks for that tip. I'll give that a shot.

Thanks for the info. I will try a trace when things quiet down.

I need to find out what the DNIS digits for an 800 number on my PRI. Is there any way to see the digits from within the phone system? Currently, the call is being routed to my attendant because it doesn't match an extension. I would like to repurpose the number if I can figure out the DNIS.

Thanks for the help. That's exactly what I needed to know.

AT&T is asking where the numbers should be pointed. I figured they needed a DID to point the number to... which is the way we have done it for the few other 800 numbers we have. What do I tell them to point these numbers to without using a DID?

I need to add 9 more 800 numbers to my system, but do not have enough DIDs left in the extension range where the 800 numbers need to route. I was wondering if there is some way I can route each of the 9 numbers to the same VDN and have a vector that can redirect based on which 800 number was...

Exactly what I was looking for. Thanks!

I have a particular set of agents that answer calls that have progressed through 2 layers of dial menu VDNs and vectors. The call flow is as follows... VDN/Vector 1 presents the caller with a listing of facilities to select from. Each facility has it's own VDN but all point to the same vector...

4merAvaya, If I do that, the extension would not be able to receive outside calls directly. I don't want the attendant to have to field each legitimate outside call that comes to the department.

I don't think the hunt group idea will work. I need the call to roll to another extension if not answered after a specified number of rings. With the hunt group, it looks like it will only forward if the first station is busy. This means that if 2140 is not busy, the call will route there and...

2140 is the extension in question. I will give the hunt group idea a try and see if it works. display vector 151 Page 1 of 6 CALL VECTOR Number: 151 Name: Mammo YP Redir Multimedia? n...

Hoooray! The Yellow Pages misprinted our number on their free listing. They printed an extension that does not answer the main number at all. So, when outside calls come in to this number I thought it would be a good idea to put up a message that says "Press 1 to speak to dept X, otherwise...

Forgot to mention that... they are setup on a CAG as well. This setup was put in place by our vendor when the system was installed over a year ago. I am just now hearing about how much trouble it is causing the department and would like to do something about it for them if possible. The...